Responsibilities
Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments.
Manage and support
AD, DNS, DHCP, GPO, WSUS , and Windows clustering.
Resolve incidents and service requests related to
Wintel systems
via ITSM platforms (ServiceNow, Jira, etc.).
Perform
patch management
and coordinate monthly/quarterly patch cycles using WSUS/SCCM/AWS Systems Manager.
Support
AWS services : EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM).
Implement and review
IAM permissions
using IAM Access Analyzer and least privilege model.
Execute and remediate findings from
CIS Hardening baselines
and compliance scans.
Carry out
Vulnerability Management System (VMS) remediation
and
Cloudscape recommendations
in collaboration with InfoSec teams.
Work with
Trend Micro Vision One
(or similar EDR/XDR platforms) for threat detection and remediation.
Assist in automation scripting and remediation via
PowerShell ,
AWS CLI , and
SSM Documents .
Create and maintain technical documentation, knowledge articles, and standard operating procedures.
Participate in audits, patch windows, and disaster recovery testing.
Perform
on‐call support
and participate in 24x7 shift rotations when required.
Requirements
Diploma or Degree
in Information Technology, Computer Science, or related discipline.
5+ years
of hands‐on Wintel administration and support.
2+ years
of hands‐on AWS experience supporting Windows workloads.
Experience with
IAM roles, security groups, S3 access policies , and
CloudWatch alarms/logs .
Exposure to security and hardening frameworks (e.g.,
CIS Benchmarks ,
SCAP ).
Familiarity with tools like
Trend Micro Vision One ,
Qualys/Tenable ,
AWS Config , and
AWS Systems Manager .
PowerShell scripting
proficiency for routine tasks and automation.
Knowledge of
backup and recovery
strategies for Windows servers in cloud.
Understanding of
ITIL practices
and experience using ticketing systems.
Preferred Certifications
AWS Certified SysOps Administrator – Associate
AWS Certified Solutions Architect – Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
ITIL v3/v4 Foundation
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