1.
Pre-Deployment
- Validate design and predictive survey results (Ekahau/AirMagnet).
- Confirm AP placement drawings and cabling requirements with contractor.
- Provide mounting standards, labeling scheme, and patching guidelines.
- Review and finalize bill of materials (APs, controllers, licenses, accessories).
2.
Deployment & Configuration
- Supervise contractor's AP mounting and cabling; perform spot-checks for compliance.
- Configure controllers (Aruba CoP/Central, Cisco WLC, Ruckus SZ).
- Apply SSID, VLAN, authentication/security policies, and RF optimization features.
- Integrate with LAN/WAN, DHCP/DNS, NAC (ClearPass/ISE), and firewall rules.
3.
Testing & Validation
- Conduct post-installation validation survey (coverage, SNR, utilization).
- Perform functional and performance testing (SSID broadcast, roaming, throughput, latency).
- Validate security and guest access workflows.
- Support customer UAT and track punch-list items for contractor fixes.
4.
Documentation & Handover
- Produce as-built records (AP maps with MAC/hostnames, final configs).
- Archive controller configurations and test results.
- Deliver runbooks and conduct knowledge transfer with Day 2 Ops team.
5.
Go-Live & Hypercare
- Monitor Wi-Fi during go-live stabilization (1–2 weeks).
- Troubleshoot and fine-tune RF or policy issues.
- Escalate and close contractor defects (e.g., misaligned APs, cabling faults).
- Ensure monitoring and auto-ticketing are operational in NetGain + ServiceNow.
6.
Deployment Efficiency & Continuous Improvement
- Develop reusable configuration templates and automation scripts (APIs, Ansible, REST).
- Standardize naming conventions, VLAN mappings, and deployment playbooks.
- Capture lessons learned after each project to improve rollout speed and quality.
- Maintain a deployment best practices library for engineers and contractors.
7.
AIOps & NetGain Integration
- Ensure Wi-Fi controllers stream telemetry (SNMP, Syslog, APIs) into NetGain.
- Define and monitor key KPIs (onboarding success, AP utilization, roaming, SLA thresholds).
- Enable anomaly detection and predictive alerts via NetGain AIOps.
- Integrate auto-ticketing with ServiceNow enriched with root-cause context.
- Pilot and adopt self-healing scripts (e.g., auto-adjust radio power, restart failing AP radios).
- Track vendor AIOps capabilities (Aruba, Cisco, Ruckus) and align them with NetGain strategy.
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