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Urgent! Delivery Manager - ServiceNow Job Opening In Singapore, Singapore – Now Hiring Cognizant
Delivery Manager - ServiceNow at Cognizant
Overview
We are seeking a Senior Project Manager with strong ServiceNow experience, who will also perform Business Analyst responsibilities.
This dual role involves overseeing project delivery, managing a development squad, gathering business requirements, and ensuring compliance with government frameworks.
Scope of Work
Project Management: Track project timelines, resources, risks, and change requests.
Quality & Delivery: Oversee automated testing frameworks and CI/CD pipelines.
Compliance & Standards: Ensure adherence to client’s guidelines and government frameworks.
Environment & Data: Manage client-provided environments, deployments, and data migration.
Sprint & Backlog: Manage sprints, releases, and risks using SGTS tools (e.g., Gitlab, JIRA).
Roadmap: Develop and maintain a product roadmap aligned with business objectives.
Business Analysis: Conduct workshops to gather business requirements and processes; maintain and prioritize product backlog; define and validate user stories and acceptance criteria; perform gap analysis between current and future state processes; support UAT with test case preparation and acceptance validation; ensure solutions deliver business value and measurable KPIs.
Stakeholder Management: Conduct discovery sessions, communicate progress and risks to stakeholders, provide end-user training and onboarding materials, ensure smooth adoption of ServiceNow solutions, and support change management and adoption planning.
Documentation & Knowledge Management: Develop and maintain SOPs, user manuals, process documentation, and an up-to-date knowledge base; maintain system architecture and integration specifications.
System Maintenance & Support: Establish and enforce response time SLAs; balance maintenance and new development; categorize and prioritize maintenance items, perform health checks, monitor batch jobs, provide performance analysis during sprint reviews, and track KPIs with automated alerting thresholds; integrate maintenance activities into sprint cycles.
Experience & Requirements
7–8 years delivering application development projects, with at least 4 years of ServiceNow experience in enterprise/government environments.
Key skills: Agile project management, backlog management, release planning, governance & compliance, stakeholder engagement, documentation, business analysis, solution adoption.
Technical knowledge: ServiceNow – HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub.
Preferred Certifications: ServiceNow CSA; ServiceNow ITSM/HRSD Implementation Specialist; Certified Scrum Master.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: IT Services and IT Consulting; Business Consulting and Services
Note: This job description focuses on the responsibilities, qualifications, and working expectations for the Delivery Manager - ServiceNow role.
It does not include any non-relevant promotions or extraneous site notices.
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Unlock Your Delivery Manager Potential: Insight & Career Growth Guide
Real-time Delivery Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
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Great news! Cognizant is currently hiring and seeking a Delivery Manager ServiceNow to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Delivery Manager ServiceNow Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cognizant adheres to the cultural norms as outlined by Expertini.
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