Department Operations Manager

Job Description

You will be responsible for assisting the efficient operation of the department, in line with established corporate strategies and brand standards, while meeting employee, guest, and owner expectations.

This role involves collaborating with the outlet manager to ensure the outlet is managed efficiently according to the concept statement, providing professional, courteous, and flexible service at all times.

Your key responsibilities include:

• Assisting with department operations and ensuring seamless day-to-day activities
• Collaborating with team members to achieve departmental goals and objectives
• Maintaining high levels of customer satisfaction and loyalty
• Providing administrative support to the outlet manager as required

Required Skills and Qualifications

To be successful in this role, you will require:

• A Certificate or Diploma in Hospitality or Tourism Management (ideally)
• Minimum 2 years of work experience in hotel operations
• Excellent problem-solving, administrative, and interpersonal skills
• A can-do attitude and ability to adapt to new situations quickly

Benefits

We are looking for someone who has strong problem-solving and interpersonal skills.

The ideal candidate should also be able to learn quickly and adapt to new situations.

The following skills would be beneficial:

• Problem solving
• Interpersonal skills
• Tourism management