Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Deputy Director, Customer Insights.
Singapore Jobs Expertini

Urgent! Deputy Director, Customer Insights Job Opening In Central Singapore Community Development Council – Now Hiring ScienTec Consulting Pte Ltd

Deputy Director, Customer Insights



Job description

Are you a strategic leader with a passion for transforming public services through data-driven insights and human-centred design?

You'll be part of a mission-driven organisation that puts people at the centre of public health services.

Location: Central
Salary: Up to $12K Basic and additional bonuses
Job Scope:

  • Design and lead robust strategies to collect, analyse, and interpret insights from surveys, feedback platforms, and service interactions.

  • Spearhead key segmentation projects such as Know-Your-Customer (KYC), ensuring targeted and inclusive service delivery.

  • Leverage analytics tools (e.g. Power BI, machine learning, survey platforms) to create impactful dashboards and reporting.

  • Present regularly at senior forums to influence strategic priorities and advocate for citizen-centric innovation.

  • Lead cross-functional teams in redesigning public services using Human-Centred Design (HCD) methods.

  • Inspire and manage a multidisciplinary team across Customer Experience, Insights, and Service Design portfolios.

Requirements:

  • Bachelor's Degree in Business, Statistics, Service Design, Data Analytics, or a related field
  • At least 10 to 12 years' of progressive experience in customer experience, market research or service design
  • Excellent analytical and problem-solving skills, with hands-on experience using statistical software
  • Familiarity with survey tools, customer data management platforms
  • Practical knowledge of process improvement methodologies like BPR, Six Sigma, Lean

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy ).
This authorizes us to:
Contact you about potential opportunities.
Delete personal data as it is not required at this application stage.
All applications will be processed with strict confidence.

Only shortlisted candidates will be contacted.
Law XinXuan Stesha - R
ScienTec Consulting Pte Ltd - 11C5781


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Deputy Director Potential: Insight & Career Growth Guide


  • Real-time Deputy Director Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Deputy Director in Central Singapore Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9404 jobs in Singapore and 8944 jobs in Central Singapore Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Deputy Director roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Deputy Director, Customer Insights Job?

    Great news! is currently hiring and seeking a Deputy Director, Customer Insights to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ScienTec Consulting Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Deputy Director, Customer Insights Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Deputy Director, Customer Insights?

    Key qualifications for Deputy Director, Customer Insights typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Deputy Director, Customer Insights?

    To improve your chances of getting hired for Deputy Director, Customer Insights, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Deputy Director, Customer Insights Job Success
    ScienTec Consulting Pte Ltd interview tips for Deputy Director, Customer Insights

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the ScienTec Consulting Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Deputy Director, Customer Insights interview at ScienTec Consulting Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ScienTec Consulting Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Deputy Director, Customer Insights Positions

    Setting up job alerts for Deputy Director, Customer Insights is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!