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Urgent! Deputy Director/ Senior Assistant Director, Case Management Call Centre Job Opening In Singapore, Singapore – Now Hiring HSA Health Sciences Authority
(What the role is)
The Deputy Director/ Senior Assistant Director, Case Management Call Centre (CMCC) oversees the call centre operations supporting vaping case management.
The incumbent manages multi-stakeholder communication channels including frontline enforcement support, counselling centre coordination, rehabilitation subject assistance, and penalty enquiry services through both inbound and outbound call operations.
The incumbent ensures effective triaging and coordination of vaping cases to appropriate intervention pathways while maintaining high service standards, managing complex cases, and fostering continuous operational improvement in a fast-paced environment serving diverse stakeholder needs.
(What you will be working on)
(What we are looking for)
A strong background, preferably in healthcare, public health, public administration, or related field with minimum 6-8 years' experience in call centre operations, customer service management, or healthcare communication services.
Strong leadership experience managing call centre teams and multi-stakeholder communication operations with demonstrated ability to oversee complex service delivery across diverse customer groups and operational requirements.
Proven competency in stakeholder coordination and partnership management with experience coordinating with government agencies, healthcare institutions, and external partners in call centre or customer service operational contexts.
Comprehensive experience in performance management, workforce planning, and operational reporting with ability to analyse service metrics, manage capacity planning, and support management decision-making through performance analytics and reporting.
Excellent communication and leadership capabilities with strong analytical and problem-solving skills, proven customer service management competencies, and demonstrated track record of driving service excellence in dynamic, high-volume operational environments.
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Unlock Your Deputy Director Potential: Insight & Career Growth Guide
Real-time Deputy Director Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Deputy Director in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8661 jobs in Singapore and 8081 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Deputy Director roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HSA Health Sciences Authority is currently hiring and seeking a Deputy Director/ Senior Assistant Director, Case Management Call Centre to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Deputy Director/ Senior Assistant Director, Case Management Call Centre Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSA Health Sciences Authority adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Deputy Director/ Senior Assistant Director, Case Management Call Centre Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Deputy Director/ Senior Assistant Director, Case Management Call Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Deputy Director/ Senior Assistant Director, Case Management Call Centre interview at HSA Health Sciences Authority, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HSA Health Sciences Authority's products or services and be prepared to discuss how you can contribute to their success.
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