Deputy Manager, Business Process (Strategy, Systems & Projects)

Job description

Deputy Manager, Business Process (Strategy, Systems & Projects)
Chart your Course with PIL .

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions.

If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.


DRIVING CONNECTIVITY
With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.


Role & Responsibilities
Systems Project Support & IT Coordination: Systems support for operational modules/systems and collaborate with the IT team and/or external vendors on requirement gathering, testing and effective completion of development of new systems/enhancements.

For transversal processes, work with the Project New Age team.


Performance Analysis & Reporting: Own report generation, circulation and analysis of results for OPPC performance reports including but not limited to Agency KPIs, Terminal Velocity.

Identify areas for improvement and implement corrective actions in collaboration with OPPC teams, ROs and agencies.


Work with OPPC Departments to identify reporting requirements and function as the Tableau/Power BI superuser.


Presentation Development & Visual Communication: Create high‐quality presentations using Microsoft PowerPoint for internal and external stakeholders.

Must be highly proficient in PowerPoint, with a creative approach to visual storytelling and the ability to tailor content across a variety of topics and audiences.


Process Design & Optimization : Support the design and continuous improvement of business processes to drive operational efficiency, enhance performance, and reduce costs where possible (including drafting of standard operating procedures and drawing process flows).

Work closely with the Project New Age team on transversal processes.


Gap Analysis & Resolution : Identify inefficiencies and process gaps in OPPC related operations workflows across HQ, ROs and agencies, recommending and implementing approved corrective actions to streamline operations.


Process Improvement & Automation : Continuously look out for opportunities to improve processes and work on automating key operational transactions to reduce manual efforts and enhance overall productivity.


Efficiency Initiatives Support : Assist to consolidate the division’s efficiency initiatives.


Ad‐Hoc Project Assistance : Support various ad‐hoc projects across different OPPC departments, including Liner Operations, Ports & Terminals, Special Cargo, and Dangerous Goods (DG), as needed, ensuring smooth project execution.


Other Duties as Assigned : Perform additional responsibilities as required to meet the evolving needs of the division.


Requirements
Recognized Degree preferably in Maritime, Business Analytics or IT related disciplines.


Minimum 5 years working experience in Liner Shipping, preferably in areas related to operations, with at least 2 years in a supervisory or mid‐management role.


Marine Operations Systems product design experience will be an advantage.


Experience with Business process management and automation projects preferred.


Why Join Us
Be part of a leading global carrier with a strong focus on sustainability and innovation.


Work in a dynamic and collaborative environment.


Opportunities for professional growth and development.


Application Process
To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to the PIL Career Website.


About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home‐grown carrier in Southeast Asia.

Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi‐purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value‐adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms.

With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future‐ready shipping line.

For more information, visit
Pacific International Lines (PIL) is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.


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