Urgent! Deputy Technical Operations Manager Job Opening In Singapore, Singapore – Now Hiring DCI CONSULTANTS PRIVATE LIMITED
JOB DESCRIPTION – TECHNICAL OPERATIONS MANAGER
You will front the Managed Services Operations with the lead from the Service Delivery Manager.
Being a Technical Operations Manager
requires a blend of technical knowledge, leadership, and project management skills .
The role involves
overseeing the technical infrastructure, managing a team of technical professionals, ensuring system reliability and security, and continuously seeking ways to improve operational efficiency.
Effective communication, problem-solving abilities, and the capacity to adapt to evolving technologies and business needs are essential for success in this position.
KEY RESPONSIBILITIES
Technical Operations Leadership:
Oversee all technical operations within the organization , including infrastructure management, system administration, and Managed Services operations.
Ensure the reliability, availability, and performance of technical systems and services
to meet business requirements and service level agreements (SLAs).
Monitor key performance indicators (KPIs)
related to technical operations and take proactive measures to address issues and optimize performance.
Team Management and Leadership:
Lead and manage technical teams , including system administrators, virtualization, storage, backup and infrastructure support staff.
Provide direction, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.
Set performance goals and expectations
for team members and conduct regular performance evaluations.
Technical Planning and Implementation:
Develop and implement strategies for optimizing technical operations, improving efficiency, and reducing operational costs.
Collaborate with other departments
to align technical operations with business goals and objectives.
Identify emerging technologies and trends relevant to technical operations
and develop plans for their adoption and integration.
Incident Management and Problem Resolution:
Responsible for incident management processes
to ensure timely resolution of technical issues and minimize service disruptions.
Coordinate with technical teams to troubleshoot and resolve complex technical problems , escalating issues as needed.
Implement preventive measures and corrective actions
to address root causes of recurring incidents.
Ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes.
The TOM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.
Change Management and Deployment:
Manage the planning and implementation of changes to technical systems and infrastructure , ensuring minimal disruption to operations.
Coordinate with stakeholders
to communicate changes, obtain approvals, and mitigate risks associated with changes.
Disaster Recovery (DR):
Implement disaster recovery plans .
Ensure regular testing and updating of DR procedures .
Coordinate with relevant teams
to ensure business continuity in the event of a disaster.
Audit and Compliance:
Ensure compliance with industry standards and regulations.
Conduct regular audits
of systems and processes.
Implement corrective actions
based on audit findings to improve systems and processes.
Documentation and Knowledge Management:
Establish and maintain documentation
for technical systems, processes, and procedures.
Promote knowledge sharing and collaboration among technical teams, ensuring that knowledge is captured, documented, and accessible to all relevant stakeholders.
JOB REQUIREMENTS
Previous experience as a Team Lead
Strong knowledge
of IT systems and Platforms (Virtualization, Storage, Backup, Containers).
Service Management or Support in a large-scale and diverse environment
of incident management, escalation procedures and related disciplines
Excellent leadership and people management skills
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Excellent organizational skills
Self-motivation and able to take responsibility
Able to manage and prioritize tasks and time efficiently
Qualifications:
Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
Information Technology Infrastructure Library (ITIL) foundation certification
Office Location : East Central
Working Location : Central
We regret that only shortlisted candidates will be notified.
Personal data collected will be used for recruitment purposes
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Unlock Your Deputy Technical Potential: Insight & Career Growth Guide
Real-time Deputy Technical Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Deputy Technical in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4480 jobs in Singapore and 3877 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Deputy Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! DCI CONSULTANTS PRIVATE LIMITED is currently hiring and seeking a Deputy Technical Operations Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DCI CONSULTANTS PRIVATE LIMITED adheres to the cultural norms as outlined by Expertini.
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