• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Deskside Support Engg- Changi Job Opening In Singapore, Singapore – Now Hiring Exceltech Computers Pte. Ltd.


Job description

The Desktop Engineers shall carry out the following scope of work.

Helpdesk and desktop support for ICT Computing Devices

3.1 Respond to incoming calls or emails to the end-user support team on issues related to non-WOG ICT Computing Devices and peripherals.

3.2 Log all end-user calls/cases and track until resolution in the CAAS provided problem logging database.

3.3 Provide 1st level hardware support for the ICT Computing Devices and peripherals to verify the nature of the problem.

3.4 Coordinate with the hardware vendor for repair when it is confirmed that there is a fault.

3.5 Ensure that the hardware faults are rectified and restore the ICT Computing Devices to its serviceable operating mode.

3.6 Inform the Authority of any repair cost for any out of warranty hardware before performing the replacement.

3.7 Get feedback from end-users whose problems have been resolved.

3.8 Suggest improvements to processes and / or technical solutions as appropriate.

Audio-Visual (AV) support

3.9 Provide support to user requests on the use of AV equipment in the Authority's meeting rooms to conduct hybrid meetings and events such as Townhall.

3.10 The Desktop Engineer shall setup the necessary hardware such as Microsoft Teams Room console, AV camera, speakers and TV and etc to support the use of meeting platforms such as MS Teams, Skype and zoom and conduct testing to verify that the setup is successful.

3.11 Conduct scheduled checks (at least twice a week) on the AV equipment and peripherals in the meeting rooms to ensure they are in working order.

3.12 Provide 1st level hardware support for the AV equipment and peripherals to verify the nature of the problem.

3.13 Coordinate with the AV maintenance vendor for repair when it is confirmed that there is a fault with the AV equipment and peripherals

3.14 Maintain and regularly update AV equipment and peripherals inventory records, including details such as serial numbers, firmware versions, and MAC addresses.

3.15 The Desktop Engineer shall be required to support onsite or standby for VC meetings, during or after office hours.

If onsite standby support is required after normal working hours, the Desktop Engineer shall be offered time-off in lieu of the extra working hours beyond the normal working hours.

Time-off will be an hour for an hour and it shall be utilized based on mutual agreement between the Authority's reporting officer and the Desktop Engineers.

Update of Windows Operating System patches, anti-virus definitions and other software patches

3.16 The Desktop Engineer shall ensure that the anti-virus software of the ICT Computing Devices are configured in accordance with the Authority's defined policy.

3.17 Update the virus signature files, Windows Operating System patches and other software patches for ICT Computing Devices following the Authority's policy and schedule.

3.18 Manually install the patches for ICT Computing Devices that did not receive the updates automatically.

3.19 Update the record in the tracking list after the patches have been completed.

Setup, installation, re-installation and disposal for ICT computing devices

3.20 For new ICT Computing Devices, peripherals and accessories, the Desktop Engineer shall deliver these services:

a) Unpacking equipment from packaging materials;

b) Physical inspection of delivered items;

c) Verifying the correct functionality of physical hardware following shipment;

d) Deploy standard, approved applications; and

e) Updates inventory database.

3.21 Perform basic configurations and patching of the Windows Operating System, installation of software and Anti-Virus for the ICT Computing Devices.

3.22 Create desktop image for new ICT Computing Devices when needed.

3.23 Assist to relocate ICT Computing Devices within the Authority premises when required.

3.24 The Desktop Engineer shall make good, at its own cost, any damage to Authority's ICT resources due to any act, default or omission of the Desktop Engineer during the transfer to a new location, whether or not any negligence is involved.

3.25 Coordinate the relocation with the Authority.

Once the equipment has been transported to the new location, the Desktop Engineer shall re-install and test for full functionality, using a predetermined checklist as specified by the Authority.

Required Skill Profession

Other General


  • Job Details

Related Jobs

SERVLINK TECHNOLOGY RESOURCES PTE LTD hiring Deskside Support Engineer Job in Singapore
SERVLINK TECHNOLOGY RESOURCES PTE LTD
Singapore
HCL SINGAPORE PTE. LTD. hiring Deskside Support Engineer Job in Singapore
HCL SINGAPORE PTE. LTD.
Singapore
HCL Singapore Pte Ltd hiring Deskside Support Engineer Job in Central Singapore Community Development Council, SG.01, Singapore
HCL Singapore Pte Ltd
Central Singapore Community Development Council, SG.01, Singapore
ALPHAEUS PTE. LTD. hiring Deskside Support Engineer Job in Singapore
ALPHAEUS PTE. LTD.
Singapore
HCL SINGAPORE PTE. LTD. hiring Deskside Support Engineer Job in Singapore
HCL SINGAPORE PTE. LTD.
Singapore
SERVLINK TECHNOLOGY RESOURCES PTE LTD hiring Deskside Support Engineer Job in Singapore
SERVLINK TECHNOLOGY RESOURCES PTE LTD
Singapore
Ennovatez hiring Deskside/Desktop Support Engineer Job in Singapore
Ennovatez
Singapore
Ennovatez Pte. Ltd. hiring Deskside/Desktop Support Engineer Job in Singapore
Ennovatez Pte. Ltd.
Singapore
Computacenter hiring SG - Deskside Support Engineer Job in Singapore
Computacenter
Singapore
Ennovatez hiring Deskside/Desktop Support Engineer Job in Singapore
Ennovatez
Singapore
Allied Digital Services Ltd hiring IT Deskside Support Technician Job in Kallang, Kallang, Singapore
Allied Digital Services Ltd
Kallang, Kallang, Singapore
Thatz International Pte Ltd hiring IT Deskside Job in Singapore
Thatz International Pte Ltd
Singapore
ST Engineering Marine Ltd hiring Engineer, Support-Changi Job in Central Singapore Community Development Council, SG.01, Singapore
ST Engineering Marine Ltd
Central Singapore Community Development Council, SG.01, Singapore
Ministry of Defence Singapore hiring executive engineer, bridge engg Job in Singapore
Ministry of Defence Singapore
Singapore
Computacenter hiring SG - Junior Deskside Engineer Job in Singapore
Computacenter
Singapore
ADECCO PERSONNEL PTE LTD hiring Application Support Analyst, Changi, Hybrid Job in WorkFromHome, Singapore, Singapore
ADECCO PERSONNEL PTE LTD
WorkFromHome, Singapore, Singapore
Singtel hiring Infra Engr, Adaptive Ops & Engg Job in singapore, singapore, singapore, singapore, Singapore
Singtel
singapore, singapore, singapore, singapore, Singapore
Singtel Group hiring Infra Engr, Adaptive Ops & Engg Job in Singapore
Singtel Group
Singapore
MAESTRO HUMAN RESOURCE PTE. LTD. hiring Software Application Support Engineer (Changi Airport) Job in Singapore
MAESTRO HUMAN RESOURCE PTE. LTD.
Singapore
Singtel Group hiring Snr Infra Engr, Adaptive Ops & Engg Job in Singapore
Singtel Group
Singapore
Singtel Group hiring Snr Infra Engr, Adaptive Ops & Engg Job in Singapore
Singtel Group
Singapore
HUDSON RPO (SINGAPORE) PTE. LTD. hiring Telemarketer, Changi Job in Singapore
HUDSON RPO (SINGAPORE) PTE. LTD.
Singapore
S. F. Express (Singapore) Pte Ltd (Changi) hiring Packer @ Changi Job in Singapore Changi Airport, SG.02, Singapore
S. F. Express (Singapore) Pte Ltd (Changi)
Singapore Changi Airport, SG.02, Singapore
THE SUPREME HR ADVISORY PTE. LTD. hiring Storekeeper @Changi Job in Singapore
THE SUPREME HR ADVISORY PTE. LTD.
Singapore
HUDSON RPO (SINGAPORE) PTE. LTD. hiring Telemarketer, Changi Job in Changi, East, Singapore Country, Singapore
HUDSON RPO (SINGAPORE) PTE. LTD.
Changi, East, Singapore Country, Singapore
LOTTE Travel Retail Singapore hiring Part-time Product Support Assistant - Changi Airport Job in Singapore
LOTTE Travel Retail Singapore
Singapore
MAESTRO HUMAN RESOURCE PTE. LTD. hiring Application Support Engineer x 3 (Changi Airport) Job in Singapore
MAESTRO HUMAN RESOURCE PTE. LTD.
Singapore
JointHire Singapore Pte Ltd hiring UPS Engineer, System Support and Maintenance (Changi) Job in Singapore
JointHire Singapore Pte Ltd
Singapore
THE SUPREME HR ADVISORY PTE. LTD. hiring Logistics Support Officer - 5 Days | Changi (0580) Job in Singapore
THE SUPREME HR ADVISORY PTE. LTD.
Singapore

Unlock Your Deskside Support Potential: Insight & Career Growth Guide


Real-time Deskside Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Deskside Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Deskside Support roles.

5446 Jobs in Singapore
5446
4648 Jobs in Singapore
4648
Download Deskside Support Jobs Trends in Singapore and Singapore

Are You Looking for Deskside Support Engg Changi Job?

Great news! is currently hiring and seeking a Deskside Support Engg Changi to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Exceltech Computers Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Deskside Support Engg Changi Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Deskside Support Engg Changi?

Key qualifications for Deskside Support Engg Changi typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Deskside Support Engg Changi?

To improve your chances of getting hired for Deskside Support Engg Changi, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Deskside Support Engg Changi Job Success

Exceltech Computers Pte. Ltd. interview tips for Deskside Support Engg  Changi

Here are some tips to help you prepare for and ace your Deskside Support Engg Changi job interview:

Before the Interview:

Research: Learn about the Exceltech Computers Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Deskside Support Engg Changi interview at Exceltech Computers Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Exceltech Computers Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Deskside Support Engg Changi Positions

Setting up job alerts for Deskside Support Engg Changi is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!