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Urgent! Deskside Support Engineer Job Opening In Singapore, Singapore – Now Hiring HCL SINGAPORE PTE. LTD.
Overview
This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies.
Responsibilities
Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines.
Works with vendor support contacts to resolve technical problems.
Works with service desk and RDS as appropriate to determine and resolve problems received from clients.
Responds to support requests from service desk, users and other infrastructure teams.
Performs upgrades as directed to ensure the longevity of equipment.
Keeps track of requests and makes sure they are implemented as planned.
Participates in incident handling concerning desktop changes.
Participates in projects concerning larger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems.
Provides weekly reports.
Implements best practices.
Acts as the single point of contact with customers.
Qualifications
Bachelor’s Degree / Diploma in Engineering, Computer Science, Management Information Systems, or related field.
Minimum 3 years of experience from the desktop environment.
Have some level of technical understanding of the products building up a desktop service.
Exposure on managing remote sites.
Phone support experience necessary.
Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows and Novell Operating systems.
Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
Servers: Windows 2000, Windows 2003, Windows 2008.
Knowledge of Active Directory, Novell eDirectory, Lotus Notes and Exchange 2003/2007.
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
Internet browsers (e.g. Explorer, Chrome, Firefox).
VPN and remote dial-in users.
Support for laptop, desktops, AV devices and printers.
PDA and Blackberry support.
Apple iPad Device support.
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Willing to work 24 x 7 environments.
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Unlock Your Deskside Support Potential: Insight & Career Growth Guide
Real-time Deskside Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Deskside Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5440 jobs in Singapore and 4643 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Deskside Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HCL SINGAPORE PTE. LTD. is currently hiring and seeking a Deskside Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Deskside Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCL SINGAPORE PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Deskside Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Deskside Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Deskside Support Engineer interview at HCL SINGAPORE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCL SINGAPORE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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