Desktop Engineer

Responsibilities:

• Provide desktop support to end users: receive, prioritize, document, troubleshoot, and resolve issues; escalate when needed to meet SLAs
• Perform imaging / re-imaging, and maintain asset inventories
• Liaise with 3rd party vendors or resolver groups for technical escalations
• Maintain and update incident records
• Create and update work instructions, standards, and procedures

Requirements / Qualifications:

• Minimum 1 year of experience supporting Microsoft Windows 10 and Microsoft Office 365
• At least one of the following (or equivalent):

CompTIA A+

CompTIA Security+

CompTIA Network+

Microsoft Certified: Windows Client

Microsoft Certified: Managing Modern Desktops
- Experience in IT helpdesk operations, remote support via telephone or remote tools is a plus
- Good working knowledge in support of workstations and related components
- Good coordination and time management skills; ability to prioritize under urgency
- Ability to work well with teammates and escalate / coordinate with managers transparently

We regret to inform that only shortlisted candidates will be notified.

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