Desktop Support Engineer

Key Responsibilities:

• Deliver desktop support services, including troubleshooting and escalation when needed.
  
  
• Perform imaging/re-imaging of machines and asset inventory management.
  
  
• Handle technical escalations to 3rd party vendors or resolver groups.
  
  
• Update incident records, documentation, and work instructions.
  
  
• Ensure software, licenses, and operations comply with company standards.
  
  

Requirements:

• ITE/Diploma graduate with at least 1 year of desktop support experience.
  
  
• Hands-on knowledge in Windows 10 and Microsoft 365.
  
  
• Strong communication skills (spoken and written English).
  
  
• At least one certification (CompTIA A+/Security+/Network+, Microsoft Certified Windows Client/Managing Modern Desktops).
  
  
• Experience in IT helpdesk/call center and remote support tools is an added advantage.
  
  
• Strong coordination, prioritization, and problem-solving skills.