Desktop Support Engineer

Employment Type: 12-Month Renewable Contract
Salary Range: Up to S$4,700 per month (commensurate with experience)

Job Summary:

We are looking for a motivated and customer-focused Desktop Support Engineer (L2) to be the first point of contact for IT-related issues.

You will be responsible for providing prompt and efficient technical assistance, ensuring end-user satisfaction while maintaining compliance with IT standards, software licensing, and operational processes.

Responsibilities:

• Provide desktop support services to end users.
  
  
• Receive, prioritize, document, and resolve helpdesk requests to meet SLA and customer satisfaction standards.
  
  
• Perform system imaging and re-imaging.
  
  
• Conduct asset inventory checks and maintain accurate records.
  
  
• Escalate technical issues to 3rd-party vendors or resolver teams as needed.
  
  
• Update incident records and service documentation accurately and timely.
  
  
• Create and maintain work instructions, standards, and procedures as necessary.
  
  

Requirements:

• Minimum Nitec in IT or related field.
  
  
• At least 1 year of experience in desktop support.
  
  
• Experience with Microsoft Windows 10 and Microsoft Office 365 (minimum 1 year).
  
  
• Clear spoken and written English communication.
  
  

• Possess at least one (1) of the following certifications or equivalent:

• CompTIA A+

• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Windows Client
• Microsoft Certified: Managing Modern Desktops
• Prior experience in IT helpdesk and/or call center support, especially remote support via phone or tools, is an advantage.
  
  
• Good understanding of workstation hardware/software and related components.
  
  
• Strong communication, coordination, and documentation skills.
  
  
• Ability to prioritize tasks and work with a sense of urgency.
  
  
• Team-oriented with the ability to effectively communicate with colleagues and managers.