· Deliver end-to-end IT desktop support, encompassing installation, configuration, and troubleshooting of Windows/macOS systems, Microsoft Office suite, and enterprise applications.
· Provide expert guidance on the operation of meeting systems, including Zoom, Microsoft Teams, Tencent Meeting, and Voov.
· Collaborate with supervisors to execute IT-related upgrades, deployments, and day-to-day operational maintenance initiatives.
· Assist in enforcing organizational security policies, including antivirus management, patch deployment, and access control protocols.
· Manage office PC setup, configuration, repair coordination, and timely resolution of hardware and software faults.
· Oversee account administration and provide user support for Microsoft 365, Google Workspace, and Microsoft Teams.
· Render technical support for internal network connectivity (Wi-Fi and wired LAN) and conduct thorough troubleshooting of related issues.
· Responsible for planning, configuring, debugging, managing, and maintaining internal network devices such as firewalls.
· Design, implement, and maintain access permissions for file servers and various SaaS applications.
· Perform security management duties, including virus protection, OS patch application, and maintenance of MFA and VPN systems.
· Establish and maintain IT asset ledgers (covering computers, monitors, licenses, etc.) and conduct regular inventory checks.
· Promote internal IT protocols and security guidelines, while developing user-friendly manuals and frequently asked questions (FAQs).
· Ensure the security, stability, and optimal performance of the company's internal IT environment.
Job Requirement:
· years of demonstrated experience in desktop support and maintenance.
· In-depth familiarity with Windows and macOS operating systems.
· Strong communication skills and a proven ability to collaborate effectively within a team.
· Competence in installing, configuring, and troubleshooting Windows 10/11 systems.
· Hands-on experience with basic operations and troubleshooting of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams).
· Solid understanding of fundamental network concepts (TCP/IP, Wi-Fi, wired LAN, etc.).
· Knowledge of basic security principles, including virus protection and Windows Update management.
· Familiarity with configuration, operation, troubleshooting, and resolution of mainstream firewalls (e.g., Fortigate).
· Proficiency in mainstream video conferencing systems and their practical application.
Preferred Qualifications