Urgent! Desktop Support Engineer - Global Market Job Opening In Singapore, Singapore – Now Hiring INTELLECT MINDS PTE. LTD.
Overview
Minimum of 2.5 years’ experience in desktop support, strong communication and customer service skills, and a willingness to learn and grow in the role.
Experiences in the following areas would be added advantage: Market Data Services and Systems (e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems); Transaction Services and Systems (e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms); Market Data Feed and Transaction Systems Service Administration; IT Services (e.g., liaison with GO&T); Voice Communication Services (e.g., IPC, Avaya, Cisco); Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing).
Responsibilities
Provide 1st-level and, where applicable, 2nd-level onsite and remote support for
Global Markets infrastructure services , including:
Market Data Services and Systems
(e.g., Refinitiv, Bloomberg, Markit, or other market data providers/systems)
Transaction Services and Systems
(e.g., Refinitiv, Bloomberg, EBS, and other electronic trading platforms)
Market Data Feed and Transaction Systems Service Administration
IT Services (e.g., liaison with GO&T)
Voice Communication Services (e.g., IPC, Avaya, Cisco)
Administrative Services (e.g., E-Trading platform records, counterparty, compliance requests, new hire and leaver processing)
Support video conferencing systems, including setup, standby for major meetings, first-level troubleshooting, and coordination with backend teams for system upgrades.
Provide onsite support for Desktop hardware and applications, Email systems, Printers, Corporate mobile devices, IPC, Other related IT issues
Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for clients.
Maintain inventory of software, hardware, and mobile devices.
Execute hardware moves, additions, changes, and refreshes.
Conduct preventive and corrective maintenance as scheduled in the Preventive Maintenance Program, including minor installations, repairs, and replacements.
Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
Escalate issues to the next level of support when necessary and follow up to ensure closure.
Participate in after-hours phone standby duty.
Conduct morning floor walks to inspect the server room and video conferencing rooms.
Requirements
Must have min 2.5 years’ experience in Desktop Support
Candidate needs to possess good communication and service-oriented personnel
Candidate needs to familiar with the End-users computing environment and desktop support workflow.
Able to perform basic network troubleshooting.
Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS
1-year renewable Contract positions available
Working Hours
The requested Working Hours are between 7.30 am and 8.00 pm, from Mondays to Fridays (Shift Work), and between 9:00 am to 1:00 pm on Saturday.
The coverage hours exclude Sundays and Public Holidays.
The Engineers shall provide 7x24 hours on-call standby support during non-working hours, including Saturdays, Sundays and Public Holidays.
The Engineers shall respond onsite within 2 hours upon activation.
Assigned Engineers shall perform staggered-hour support daily.
Internal
The assigned resident engineers shall perform staggering-hour support (to be agreed by GM dept) as follows:
a.
Shift 1: 07:30 am to 04:30 pm, Mon Fri
b.
Shift 2: 09:00 am to 06.00 pm, Mon Fri
c.
Shift 3: 11:00 am to 08:00 pm, Mon - Fri
d.
Shift 4: Saturday 4-hour shift
e.
For shift 4, the Resident Engineers will be required to work 4-hour shifts on Saturday.
The shift timing is dependent on business needs and planned in advance.
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Unlock Your Desktop Support Potential: Insight & Career Growth Guide
Real-time Desktop Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Desktop Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5563 jobs in Singapore and 4749 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Desktop Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! INTELLECT MINDS PTE. LTD. is currently hiring and seeking a Desktop Support Engineer Global Market to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Desktop Support Engineer Global Market Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at INTELLECT MINDS PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Desktop Support Engineer Global Market Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Desktop Support Engineer Global Market typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the INTELLECT MINDS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
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