Desktop Support Engineer

Responsibilities

• Provide excellent customer service
• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.
  
  
• Support on desktops, notebooks, printers, scanners, hardware components.
  
  
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
  
  
• Installation of Apple IPad software’s and deployment.
  
  
• Generate reports and submission of daily/weekly updates.
  
  
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
  
  
• Printer Maintenance.
  
  
• Take on and resolve complex calls or tasks the other engineers could not resolve.
  
  
• Responsible for learning and working independently.
  
  
• Responsible for providing excellent support and timely service.
  
  

Requirements

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
  
  
• Prefer minimum 3 years experience in banking / healthcare environment is a plus
• Good attitude.
  
  
• Willing to learn and work in a team.
  
  
• Strong problem-solving skills.
  
  
• Excellent client-facing skills.
  
  
• Professional presence and excellent communication skills.
  
  

Skill Sets

• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Windows OS (Must know Windows 10) & Mac OS (added advantage)
• Microsoft Office