Job Description:
Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site.
Respond to tickets under SLA guidelines.
Be the first point of contact for customer calls on IT-related problems.
Involve in deployment of new hardware and/or software for multiple users and locations.
Perform installation and troubleshooting of IT hardware & software in a large and fast-paced user environment.
Standby Duties may be required.
Open to working in customer premises.
Ad-hoc duties that the reporting manager may assign.
Responsibilities:
Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment.
Understanding of Cisco Meraki.
Possess good interpersonal, analytical, and problem-solving skills.
Must be highly customer-focused and diligent towards customer-related service issues.
Must be Self-motivated and committed.
Able to work in a team, is meticulous, and have experience interacting with customers and vendors.
Position Requirements:
Minimum of 3 years' experience in an IT support role.
Experience working with a ticketing system.
May troubleshoot unfamiliar products through vendor or online documentation.
Proactive, independent, accurate, and have good problem resolution skills.
Superior analytical and problem-solving abilities with keen attention to detail.
Good verbal and written communication skills in English and Mandarin.
Network experience is preferred.
Immediate Available