Desktop Support Engineer

Job Description:

• Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office.
  
  
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers.
  
  
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment.
  
  
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation.
  
  
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers.
  
  
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies.
  
  
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
  
  
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment.
  
  
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases
• Update KB with solution provided