- To have reliable BAU support for 24/7
- To have a skilled team to support for BAU, Projects and Tech refresh
To deliver best service and with high client retention
Required Skills and Qualifications
- Technical Proficiency : Understanding of Windows operating systems, hardware, software, and networking.
Experience with Windows/Linux/Mac OS environments is essential.
- Problem-Solving Skills : Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.
- Communication Skills : Excellent verbal and written communication skills to explain complex concepts to non-technical users.
- Customer Service Orientation : Ability to provide prompt, courteous, and professional customer service.
- Educational Background : A bachelor’s degree in computer science, IT, Telecom, or a related field is typically required.
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