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Urgent! Desktop Support Engineer Job Opening In Singapore, Singapore – Now Hiring Unison Group

Desktop Support Engineer



Job description

a) Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.

b) Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

c) Duty Engineers on standby are to answer all incoming calls within 10 rings.

In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.

d) Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.

e) Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.

f) Installation of Customer access and in-house applications.

Facilitate assistance in Software Distribution services for Customer’s users.

g) Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg.

scrubbing, degaussing, and documentation of disposal list).

h) Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.

i) Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.

j) Provide MAC (move, add and changes) for IT infrastructure services.

k) Provide desktop software support (to configure / troubleshoot Microsoft Office suite / in house application)

l) Provide desktop support for BCP and BCP exercises.

m) Printer Maintenance (Comprehensive includes Maintenance Kit) - 1st level problem analysis and troubleshooting - Repair and replacement of expandable mechanical parts (such as transfer & pickup rollers, swing blades, etc.).

- Coordinate with the Vendor (warranty) and ensure that the printers are restored to working condition - Configuration and setup including print server - Yearly preventive maintenanc

Requirements

a) Min 2.5 years of experience in administration and support of Desktop support.

b) Candidate needs to possess good communication skills.

c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.

d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS


Required Skill Profession

Computer Occupations



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    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


  • Real-time Desktop Support Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Desktop Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6497 jobs in Singapore and 5697 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Desktop Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    Unison Group interview tips for Desktop Support Engineer

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