Overview
Desktop Support Engineer, TCOMS role at A*STAR - Agency for Science, Technology and Research
Join to apply for the Desktop Support Engineer, TCOMS role at A*STAR - Agency for Science, Technology and Research
Responsibilities
- Provide hands-on desktop troubleshooting support (L1) to end-users for hardware, software, audio-visual equipment, and network-related issues.
- Resolve issues relating to end user accounts, network access and folder permissions.
- Deployment and recovery of IT assets for onboarding and off-boarding of staff.
- Conduct asset verification & audit, maintain accurate records of hardware, software & license inventory.
- Perform approved change requests for software installation and hardware configuration changes.
- Assist IT team to maintain documentation and troubleshooting guides.
- Other duties as assigned by supervisor.
Qualifications & Field of Study
- At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
- Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are an added advantage.
Work Experiences & Skillsets
- Proven intermediate level hands-on desktop troubleshooting proficiency with Windows & Linux software, hardware, Microsoft Office 365, networking and audio-visual equipment.
- Experience with scripting and automation tools is an added advantage, e.g.: Microsoft PowerShell, Windows Cmd Batch Script, Bash, Python, etc.
- Good interpersonal and communication skills; good command of written and spoken language.
- Solid organizational skills and attention to detail while juggling demands from stakeholders.
- Pro-active team player that is resourceful, self-driven with a high degree of professional integrity.
- Self-starter with an independent, resourceful and can-do positive attitude.
- Takes initiative and ownership of problems to ensure satisfactory resolutions.
- Ability to navigate unfamiliar technical challenges and situations.
- Ability to work with minimal supervision and to perform under pressure.
- Eager to learn and improve.
- Moving of heavy computing equipment to be expected.
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