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Desktop Support Engineer Job Opening In WorkFromHome – Now Hiring Veeam Software


Job description

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Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence.

Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running.

Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The future of data resilience is here - go fearlessly forward with us.

This will be a hybrid role, based in Singapore

Overview

The role of Desktop Support Engineer will focus on supervising the front-line day-to-day operations and technical support: you will identify, research and resolve technical problems.

We would like to see a reliable candidate who can analyze and deal with non-standard situations.

Responsibilities

  • Solve and handle incoming tickets in the Service desk
  • Monitor SLA compliance within the department
  • Resolve problems or escalate as necessary in a timely manner
  • Provide IT support related to hardware and software including remote assistance
  • Perform user account administration in various systems
  • Review and update Service Desk knowledge base regarding processes and procedures
  • Asset management and tracking for hardware
  • Work with third-party suppliers as needed
  • Be able to install standard IT equipment in a datacenter rack, with assistance if needed

What We Expect From You

  • At least 5 years of previous experience at IT Service Desk, preferable in an enterprise environment
  • Good English language skills, both written and verbal
  • Ability to facilitate and support multiple tasks and real time support issues
  • Being proactive in delivering high-quality customer service, work under pressure and independently if required
  • Experience with Active Directory (creating user accounts, distribution lists, performing password resets and account unlock etc.)
  • Experience using a ticketing system such as ServiceNow or similar, to manage workload
  • In depth knowledge of Microsoft desktop operating systems (particularly Windows 11), MacOS
  • In depth knowledge of MS Office products
  • Ability to work independently

Equal Opportunity

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge.

Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Desktop Support Potential: Insight & Career Growth Guide


Real-time Desktop Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in WorkFromHome, Singapore, highlighting market share and opportunities for professionals in Desktop Support roles.

5552 Jobs in Singapore
5552
56 Jobs in Workfromhome
56
Download Desktop Support Jobs Trends in Workfromhome and Singapore

Are You Looking for Desktop Support Engineer Job?

Great news! is currently hiring and seeking a Desktop Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Veeam Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Desktop Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Desktop Support Engineer?

Key qualifications for Desktop Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Desktop Support Engineer?

To improve your chances of getting hired for Desktop Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Desktop Support Engineer Job Success

Veeam Software interview tips for Desktop Support Engineer

Here are some tips to help you prepare for and ace your Desktop Support Engineer job interview:

Before the Interview:

Research: Learn about the Veeam Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Desktop Support Engineer interview at Veeam Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Veeam Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Desktop Support Engineer Positions

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