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Desktop Support Enigneer L2 Job Opening In Singapore, Singapore – Now Hiring Axiom Technologies


Job description

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises.

Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

  • Desired Experience:
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems ( Windows 7/8 and 10)
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
  • Personal Attributes:
  • Excellent End-user computing skills.

  • Good knowledge of Infrastructure support.
  • Strong analytical and problem-solving capabilities
  • Well-organized and highly detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information
  • In-depth knowledge of:
  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC Laptop hardware
  • PC Laptop peripherals, including printers
  • Mobile devices
  • Basic knowledge of:
  • Active Directory
  • Exchange
  • Apple OS
  • SCCM
  • IT Qualifications
  • At least two of the following:
  • PC Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
  • Experience in a similar role
  • 1 year of relevant experience.
  • Freshers and IT Students are also Welcome.

  • What next? 
  • If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @


    Role Description
  • Responsible for resolving incidents and requests that have been escalated from Level 1.
  • Software installation.
  • Troubleshoot, repair, and maintain software applications & infrastructure.
  • Escalation from the Helpdesk for application support including in-house, 3rd party applications and market data applications.
  • Provide support for operating system drivers, software and firmware.
  • Provide support to users for home connection and work-from-home set up — Firm laptop or personal laptop + virtual machine.
  • Interacting with other support groups (local and global) within the firm across multiple platforms.
  • Record and manage all incidents and requests in ticket-tracking system.
  • Proactively inform management of trends, significant problems and expected delays.
  • On-call – Participate in rotating schedule providing afterhours and weekend support.
  • Take initiative to stay current on technology and participate in training programs.
  • Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
  • Excellent communication, interpersonal and customer care skills.
  • Ability to work under pressure and on tight timescales.
  • Experience using help desk call management system.
  • Technical grasp of a wide range of applications both in house and 3rd party applications
  • Qualifications
  • Experience with Desktop Computers and Computer Hardware
  • Skills in Technical Support , Troubleshooting & Active directory
  • Ability to provide Printer Support
  • Strong problem-solving and communication skills
  • Ability to work independently on-site
  • Experience in Ticketing tool service now
  • Relevant certifications in IT support are beneficial
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Desktop Support Potential: Insight & Career Growth Guide


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    Are You Looking for Desktop Support Enigneer L2 Job?

    Great news! is currently hiring and seeking a Desktop Support Enigneer L2 to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Axiom Technologies adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Desktop Support Enigneer L2 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Desktop Support Enigneer L2?

    Key qualifications for Desktop Support Enigneer L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Desktop Support Enigneer L2 Job Success

    Axiom Technologies interview tips for Desktop Support Enigneer L2

    Here are some tips to help you prepare for and ace your Desktop Support Enigneer L2 job interview:

    Before the Interview:

    Research: Learn about the Axiom Technologies's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Be Honest: Don't exaggerate your skills or experience.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Desktop Support Enigneer L2 interview at Axiom Technologies, research the company, understand the job requirements, and practice common interview questions.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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