Desktop/IT Support Engineer

Job Description:

• Maintenance of IT peripherals, including backup & recovery
• Set-up, installation, re-installation or migration of IT peripherals
• Relocation of IT peripherals within premises
• Provide onsite support at the client's premises, remote support by phone & email, and standby support.
  
  Handling clients/ end-users ' IT-related requests
• Troubleshoot hardware & software issues
• Users profile administration
• Interface with other maintenance vendors (eg, IBM, HP, Microsoft, etc) for problem reporting.
  
  Place a service call and follow up until the problem has been resolved.
  
  
• Installation and configuration of software according to the customer's standard

Requirements:

• Minimum ITE / Diploma in IT or equivalent
• At least 2 years (s) of working experience in the IT field
• User support experience is preferred
• Basic networking support & support in the OS platform
• Have Customer Service Skills/ Good Communication Skills/ Team Player,/ Take the Initiative
• Able to work under pressure and in a fast-paced environment

Others:

• 5-day work week / w CPF / w Leave Entitlement / w Performance Bonus
• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer