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Urgent! Digital Bank Ambassador (1 Year Contract) Job Opening In Singapore, Singapore – Now Hiring Recruit Express
The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.
This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services.
The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.
Key Responsibilities
Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
Guide customers through self‐service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.
Digital Adoption and Education
Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.
Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.
Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.
Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.
Product and Service Knowledge
Maintain comprehensive, up‐to‐date knowledge of the bank's latest products, services, and digital offerings.
Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.
Customer Relationship Management
Build and maintain strong, positive relationships with customers by providing exceptional service and support.
Gather customer feedback on digital platforms and services to contribute to continuous improvement.
Identify opportunities to cross‐sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.
Qualifications
Education: High school diploma or equivalent.
Experience: Previous experience in a customer service role.
Experience with banking or financial institution digital platforms and technology support is a strong advantage.
Skills: Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy‐to‐understand manner; tech‐savvy with a genuine interest in digital trends and innovation; ability to work independently and as part of a team in a fast‐paced environment; customer‐centric mindset with a passion for helping others.
Working Conditions
This role typically operates within a bank branch environment, requiring interaction with customers face‐to‐face.
Some roles may involve assisting customers remotely through digital channels.
Interested candidate, please send your resume in MS Word format to *******@recruitexpress.com.sg.
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Unlock Your Digital Bank Potential: Insight & Career Growth Guide
Real-time Digital Bank Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Digital Bank in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3722 jobs in Singapore and 3366 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Digital Bank roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Recruit Express is currently hiring and seeking a Digital Bank Ambassador (1 Year Contract) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Recruit Express adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Digital Bank Ambassador (1 Year Contract) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Digital Bank Ambassador (1 Year Contract) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Digital Bank Ambassador (1 Year Contract) interview at Recruit Express, research the company, understand the job requirements, and practice common interview questions.
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