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Digital Bank Ambassador (1 Year Contract) Job Opening In Singapore, Singapore – Now Hiring Recruit Express

Digital Bank Ambassador (1 Year Contract)

    Singapore Jobs Expertini Expertini Singapore Jobs Creative Digital Bank Ambassador (1 Year Contract)

Job description

The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.

This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services.

The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

  • Guide customers through self‑service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).

  • Troubleshoot common digital banking issues and provide immediate solutions or elevate complex issues to the appropriate department.

Digital Adoption and Education

  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.

  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.

  • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.

  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

Product and Service Knowledge

  • Maintain comprehensive, up‑to‑date knowledge of the bank's latest products, services, and digital offerings.

  • Actively learn about new features and updates to digital platforms to effectively communicate them to customers.

  • Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.

  • Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

Customer Relationship Management

  • Build and maintain strong, positive relationships with customers by providing exceptional service and support.

  • Gather customer feedback on digital platforms and services to contribute to continuous improvement.

  • Identify opportunities to cross‑sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Qualifications

  • Education: High school diploma or equivalent.

  • Experience: Previous experience in a customer service role.

    Experience with banking or financial institution digital platforms and technology support is a strong advantage.

  • Skills: Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy‑to‑understand manner; tech‑savvy with a genuine interest in digital trends and innovation; ability to work independently and as part of a team in a fast‑paced environment; customer‑centric mindset with a passion for helping others.

Working Conditions

This role typically operates within a bank branch environment, requiring interaction with customers face‑to‑face.

Some roles may involve assisting customers remotely through digital channels.

Interested candidate, please send your resume in MS Word format to *******@recruitexpress.com.sg.

#J-18808-Ljbffr

Required Skill Profession

Creative


  • Job Details

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Unlock Your Digital Bank Potential: Insight & Career Growth Guide


Real-time Digital Bank Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Bank in Singapore, Singapore, highlighting market share and opportunities for professionals in Digital Bank roles.

3739 Jobs in Singapore
3739
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Are You Looking for Digital Bank Ambassador (1 Year Contract) Job?

Great news! is currently hiring and seeking a Digital Bank Ambassador (1 Year Contract) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Recruit Express adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Digital Bank Ambassador (1 Year Contract) Job Success

Recruit Express interview tips for Digital Bank Ambassador (1 Year Contract)

Here are some tips to help you prepare for and ace your Digital Bank Ambassador (1 Year Contract) job interview:

Before the Interview:

Research: Learn about the Recruit Express's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Digital Bank Ambassador (1 Year Contract) interview at Recruit Express, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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