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Digital Bank Ambassador Job Opening In Raffles Place – Now Hiring RECRUIT EXPRESS PTE LTD


Job description

Job Description

The Digital Ambassador is a key client-facing role responsible for enhancing the customer's banking experience through proactive assistance and guiding them towards digital solutions.

This role requires an individual who is passionate about technology, customer-centric, and knowledgeable about the latest banking products and services.

The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

Key Responsibilities

  • Customer Assistance:

  • Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

  • Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).

  • Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.

  • Digital Adoption and Education:

  • Proactively engage with customers to understand their banking needs and identify opportunities for digital adoption.

  • Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.

  • Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.

  • Encourage and guide customers to adopt cashless payment methods where suitable, explaining the convenience and security benefits.

  • Product and Service Knowledge:

  • Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.

  • Actively learn about new features and updates to digital platforms to effectively communicate them to customers.

  • Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.

  • Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

  • Customer Relationship Management:

  • Build and maintain strong, positive relationships with customers by providing exceptional service and support.

  • Gather customer feedback on digital platforms and services to contribute to continuous improvement.

  • Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Qualifications

  • Education: High school diploma or equivalent
  • Experience: Previous experience in a customer service role.

    Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

  • Skills:

  • Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.

  • Tech-savvy with a genuine interest in digital trends and innovation.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Customer-centric mindset with a passion for helping others.

Working Conditions

This role typically operates within a bank branch environment, requiring interaction with customers face-to-face.

Some roles may involve assisting customers remotely through digital channels.

Interested candidate, please sent your resume in MS Word format to

Andy Low Soon Meng (R

Recruit Express Pte Ltd
EA Licence No: 99C4599

We regret that only shortlisted candidates will be notified.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Digital Bank Potential: Insight & Career Growth Guide


Real-time Digital Bank Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Bank in Raffles Place, Singapore, highlighting market share and opportunities for professionals in Digital Bank roles.

3761 Jobs in Singapore
3761
7 Jobs in Raffles Place
7
Download Digital Bank Jobs Trends in Raffles Place and Singapore

Are You Looking for Digital Bank Ambassador Job?

Great news! is currently hiring and seeking a Digital Bank Ambassador to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RECRUIT EXPRESS PTE LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Digital Bank Ambassador Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Raffles Place. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Digital Bank Ambassador?

Key qualifications for Digital Bank Ambassador typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Digital Bank Ambassador?

To improve your chances of getting hired for Digital Bank Ambassador, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Digital Bank Ambassador Job Success

RECRUIT EXPRESS PTE LTD interview tips for Digital Bank Ambassador

Here are some tips to help you prepare for and ace your Digital Bank Ambassador job interview:

Before the Interview:

Research: Learn about the RECRUIT EXPRESS PTE LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Digital Bank Ambassador interview at RECRUIT EXPRESS PTE LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the RECRUIT EXPRESS PTE LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Digital Bank Ambassador Positions

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