Digital Cloud Solution Architect (DCSA) Cloud & AI

Job description

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success.

By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.

Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity.

Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career.

Together, we are shaping the future of business.

Do you love working with customers to achieve their business outcomes?

Would you love to build expertise around the leading, next generation cloud services?

As a Digital Cloud Solution Architect (DCSA), you will become part of the next generation of technical sales leaders at Microsoft.

With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Microsoft's customers.

These customers are adopting industry-leading products and services for their businesses, education or government systems.

You will serve as the central point of contact for the customer across engagements helping to drive Microsoft's existing cloud & enterprise consumption through developing and managing customer relationships.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**

+ You will lead, drive, and manage engagements for repeatable achievement of revenue and consumption targets.
+ You will leverage best practices to guide customer strategy and future growth to expand the use of Azure by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader.

Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies.
+ You will conduct analyses into what customers are using versus needs.

Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs.

Leverages insights to provide guidance and recommendations to customers that expands, retains, and/or optimizes the customer’s Azure consumption.
+ You will apply technical knowledge and customer insights to create a modernized roadmap.

Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
+ You will run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.
+ You will collaborate and orchestrate with other Digital Cloud Solution Architects and the Microsoft ecosystem to ensure properly deployed cloud solutions on Azure.
+ Through close engagement with the customers the DCSA will work to meet or exceed monthly, quarterly, and annual team targets and accurately manage their customer progress in CRM to forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with their manager.

**Qualifications**

**REQUIRED QUALIFICATIONS**

+ 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales

+ OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
+ OR Relevant certifications from Microsoft or competitive platforms AND 3+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales

+ Fluency in English, both written and verbal, required to effectively communicate across global teams and produce high-quality documentations

**PREFERRED QUALIFICATIONS**

+ Bachelor’s degree in computer science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales.
+ 4+ years’ experience with cloud-based solution designs, migrations and management of technology
+ Proficiency in regional languages (e.g., Bahasa Melayu/Indonesian, Vietnamese, Thai, Mandarin, Cantonese, Korean) is an advantage to support effective communication with clients across Southeast Asia.

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

Required Skill Profession

Other General