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Digital Service Analyst Job Opening In WorkFromHome – Now Hiring Citi


Job description

Overview

Join to apply for the Digital Service Analyst role at Citi.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the continuum of wealth clients.

Citi between retail and wealth management, with digital capabilities across clients worldwide.

The Digital Service Analyst Officer - Hybrid is based in Singapore.

The Digital Service Analyst is responsible for servicing onshore and offshore clients, leveraging digital features and providing timely resolution to address client concerns.

The role includes a holistic review of client activities, accurate account maintenance, and collaboration with stakeholders to optimize existing processes.

Responsibilities

  • Provide quality verbal and/or written communication via digital service channels when resolving onshore and offshore client inquiries
  • Maintain positive service traits and timely follow-up as promised to clients
  • Collaborate with relevant stakeholders to resolve client concerns and complaints effectively
  • Exercise critical thinking to probe intelligently and resolve issues at root cause
  • Perform business analysis and review of client activities, applying sound decisioning in line with assessment model
  • Ensure accuracy and timely completion in account maintenance
  • Provide regular productivity and MIS records of inquiries handled
  • Foster continuous learning through online development courses to build understanding of products, services and benefits
  • Identify opportunities and drive optimization of existing processes to streamline the end-to-end journey of the Digital Service Promise
  • Appropriately assess risk when business decisions are made, safeguarding Citi, its clients and assets by driving compliance with laws and regulations, escalating and reporting control issues with transparency

Key Skills

  • Clear and concise written and verbal communication
  • Data management, analytical and problem-solving skills
  • Fast learner with attention to detail and follow-up until exceptions are resolved
  • Time management and ability to handle multiple deliverables
  • Team-oriented and able to thrive in a fast-paced environment
  • Adaptability to new technologies and change
  • Self-driven with ability to work under minimal supervision

Knowledge

  • Relevant experience preferred
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Communication tools (Outlook, Zoom, Teams)
  • Degree holder or equivalent experience

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Citigroup is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi and Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

Required Skill Profession

Database, Analytics & Bi


  • Job Details

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Unlock Your Digital Service Potential: Insight & Career Growth Guide


Real-time Digital Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Digital Service in WorkFromHome, Singapore, highlighting market share and opportunities for professionals in Digital Service roles.

12276 Jobs in Singapore
12276
96 Jobs in Workfromhome
96
Download Digital Service Jobs Trends in Workfromhome and Singapore

Are You Looking for Digital Service Analyst Job?

Great news! is currently hiring and seeking a Digital Service Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Citi adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Digital Service Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Digital Service Analyst?

Key qualifications for Digital Service Analyst typically include Database, Analytics & Bi and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Digital Service Analyst?

To improve your chances of getting hired for Digital Service Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Digital Service Analyst Job Success

Citi interview tips for Digital Service Analyst

Here are some tips to help you prepare for and ace your Digital Service Analyst job interview:

Before the Interview:

Research: Learn about the Citi's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Digital Service Analyst interview at Citi, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Citi's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Digital Service Analyst Positions

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