Digital Support Specialist

Job description

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success.

By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments.

Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity.

Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career.

Together, we are shaping the future of business.

As a member of the Unified Sales team, you will be working with a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate partners, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself.

The SME&C Digital Specialist will lead new growth targeting throughout the territory and drive building upsell and cross sell engines together with the SME&C team and the Digital Sales Units.

The focus of the Digital Solution Area Specialist role is to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption in collaboration with partners.

This opportunity will allow you to accelerate your career growth, honing your solution sales, deepening your cloud expertise and collaboration skills across internal, external, and partner stakeholders.

Microsoft's mission is to empower every person and every organization on the planet to achieve more.

As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Sales Execution

• Acts as a thought leader across solution areas to advise customers and partners across business functions on digital transformation, drive robust deployment and create business value by identifying and facilitating the removal of blockers to consumption by collaborating with internal and external stakeholders

• Scaling & Collaboration

• Leads the sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.
  
  

• Technical Expertise

• Lead BDM and ITDM conversations, while leveraging and sharing monetization and competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.
  
  

• Sales Excellence

• Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of account satisfaction.
  
  

Qualifications
Required/Minimum Qualifications (RQs/MQs)

• 3+ years of technology-related sales or services sales or account management experience

• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.
  
  

• OR equivalent experience

• Proficiency in business-level Japanese is preferred for communicating with Japanese-speaking stakeholders.
  
  

Additional Or Preferred Qualifications (PQs)

• 4+ years of solution sales, partner sales or consulting services sales experience
• 4+ years of support solution delivery experience

• Strategic thinking & execution.
  
  Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.
  
  

• Excellent Communicator.
  
  Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
  
  

• A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
  
  

• Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
  
  

• Growth Mindset.
  
  Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.
  
  

JapanSME

Microsoft is an equal opportunity employer.

Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Required Skill Profession

Other General