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Director, Head of Operations & Risk (Checkout) Job Opening In WorkFromHome – Now Hiring Payoneer


Job description

Director, Head of Operations & Risk (Checkout)

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.

We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows—including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence—we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk.

This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs.

You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience.

The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused.

Singapore or Israel.

Hybrid.

Full-time.

What You’ll Do

  • Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement.

  • E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representation, and payment optimization.

  • Operational Excellence: Build & Optimize operational workflows, and first-line merchant support processes.

    Identify gaps, streamline processes, and implement scalable solutions including use of AI & advanced tech tools.

  • Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention, and credit risk management for merchants and buyers in the PSP space.

  • Be Hands-On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively.

  • Data-Driven Decisions: Leverage data and analytics to monitor performance, identify trends, and drive informed decision-making across risk and operations.

  • Cross-Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks, and deliver exceptional merchant experiences.

  • Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimization.

  • Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality.

Who You Are

  • Experience: 10+ years in operations and/or risk management (underwriting, fraud, and credit risk) within the payments industry, preferably at a global PSP.

  • Leadership: Proven track record managing global teams (5+ FTE) across multiple geographies.

  • Expertise: Deep understanding of payment flows, merchant acquiring, and risk frameworks.

  • Tech-Savvy: Comfortable with data analytics, automation tools, and technology-driven solutions.

  • Strategic & Hands-On: Ability to think big while executing operational details with precision.

  • Communication: Strong stakeholder management and ability to influence at all levels.

Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it.

Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build Each Other Up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace.

Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments.

Decisions about requests for reasonable accommodation are made on a case-by-case basis.

#J-18808-Ljbffr

Required Skill Profession

Operations & Business Administration


  • Job Details

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Are You Looking for Director, Head of Operations & Risk (Checkout) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Payoneer adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Director, Head of Operations & Risk (Checkout) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Director, Head of Operations & Risk (Checkout)?

Key qualifications for Director, Head of Operations & Risk (Checkout) typically include Operations & Business Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Director, Head of Operations & Risk (Checkout) Job Success

Payoneer interview tips for Director, Head of Operations & Risk (Checkout)

Here are some tips to help you prepare for and ace your Director, Head of Operations & Risk (Checkout) job interview:

Before the Interview:

Research: Learn about the Payoneer's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Director, Head of Operations & Risk (Checkout) interview at Payoneer, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Payoneer's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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