Director, Marketing Services Advisors & Consulting Services

Job description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we’re helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.


Title and Summary
Director, Marketing Services - Advisors & Consulting Services
Director Marketing Services - Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.

We provide value-added services and leverage expertise, data-driven insights, and execution.

Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.

Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.


The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management.

Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients.

They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.


Roles and Responsibilities
Client Impact
This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard’s strategic value, driving client’s business growth and performance while improving overall marketing ROI
Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies.

The professional is expected to operate at the intersection of creativity, data, analytics, and technology.


Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
Lead complex client engagements across a range of industries and problem statements
Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
Own senior client relationships from mid-level to C-suite
Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns.

Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
Design and implement AI-enhanced marketing strategies that align with business goals.


Use predictive analytics and machine learning models to forecast customer behavior and campaign performance.

Leverage AI to create hyper-personalized experiences across digital touchpoints.


Team Collaboration & Culture
Guide team through complex problem solving to business-focused solutions and recommendations that drive client value
Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
Own relationship with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
Provide marketplace perspectives and insights
Lead on-the-job training, coaching, and mentorship to both direct and outside team members
Understand various marketing specializations and relationships between areas
Qualifications
Basic qualifications
Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing
Experience coaching and leading teams across large, strategic engagements with third parties
Experience leading vendor and senior client relationships
Deep knowledge of business KPIs, financials, and organizational leadership
Ability to identify new business development opportunities and adjacencies, and experience leading proposal development and scoping of new opportunities
Experience generating new knowledge or creating innovative solutions, ability to provide industry perspectives and thought leadership
Advanced Word, Excel, and PowerPoint skills
Ability to lead multiple projects and clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English
Eligibility to work in Singapore for the long term
Ability to travel to client sites on a semi-regular basis
Preferred qualifications
Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management
Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors
Experience with data visualization tools (e.g., Tableau, Power BI)
Experience leading delivery and implementation of complex solutions and measuring impact on clients' business
Relevant industry expertise and/or experience in product, sales, or marketing technology
MBA or master’s degree with specialization in marketing or digital (not required)
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.


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