• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

Director of Service Launch Job Opening In singapore sg – Now Hiring Delivery Hero


Job description

Job Description

Key Responsibilities:

  • Build and maintain new contact center locations, both in for captive Centers of Excellence (COE) and outsourcing providers (BPO’s).

    Must be able to intake volumes via a forecast process covering phone, email and chat modalities.

  • Use this forecast of verticals, language, and persona to determine the best locations for the services to be delivered, both in geography and delivery value and make recommendations for agent profiles and ramp timings.

  • Ensure these agent profiles are defined and we have the required details and talent headcount to meet a candidate pipeline in the selected location

  • Own the overall accountability of the project plan and execution of the new center.

  • Ensure the security, facilities, technology, and other associated infrastructure of the site meet the requirements of Pandora, providing both a functional and safe environment for our employees to excel

  • Ensure all operational delivery teams are staffed appropriately with the right structure and mandates to provide these services at scale.

    Hiring and developing senior managers that provide subject matter expertise and operational oversight.

    Make decisions after the services has reached a steady state of delivery which resources should remain as permanent members of the onsite/ governance teams

  • Helps to define, hire, and develop the front line agents and management talent to handle our most critical vendor, rider, and customer issues through onboarding, vitality training, coaching, and professional development structures.

  • Build close integration points with the Marketplace functional team to ensure the design and results of the service meet the expectations of our local markets as your key stakeholders.

    Make adjustments where needed to improve these results.

  • Deliver all services within the approved budget, including tracking and updating any fiscal year forecasts with adjustments to these projections.

    Integrate with the global CX and Services team, along with global finance on required approvals and governance process

  • Build processes for employees to provide feedback and development in their roles, ensuring a strong culture of employee satisfaction and ownership of key retention drivers.

  • Be a global leader within the CX and Services organization, providing feedback and recommendations on key customer issues.

    Leverage your direct customer feedback and enormous contacts database in highlighting opportunities for functional teams to bring value to Pandora by improving the defect ratios for customers, or improving the efficiencies of getting our customers to the solutions

  • Qualifications

  • Minimum 8 years of proven experience managing contact center operations with global executive stakeholders.

  • Deep knowledge of contact center services from forecasting through quality audits.

    Demonstrate knowledge in real time operations, incident management, and large scale capacity planning for staff.

  • Able to set strategy, building a center that is capable of matching global business requirements with simple, standardized processes to onboard employees to meet the volumes

  • Where required, knowledge of BPO contracts, account structure, and key pricing negotiation points to ensure the best value for our spend

  • Experience with site set up, facilities, provider contracts, Purchase Orders, Invoices, and payment processes for third party vendors.

  • Strong understanding of enablement teams needed for success.

    Past experience with project management, Ops Excellence, account management, community/ CX teams, Workforce Management, Training, Quality, etc.

  • Proficient in analyzing pricing models projecting financial impacts

  • Excellent communication and presentation abilities, with the capacity to influence internal stakeholders and external partners.

  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

    Related Jobs

    beBeeMarketing hiring Product Launch Strategist Job in Singapore
    beBeeMarketing
    Singapore
    PropertyLimBrothers hiring HQ New Launch Admin Job in Singapore
    PropertyLimBrothers
    Singapore
    Shangri-La hiring Director of Housekeeping Job in Singapore
    Shangri-La
    Singapore
    Shangri-La hiring Director of Housekeeping Job in Singapore
    Shangri-La
    Singapore
    Hwa Chong Institution hiring Director of Finance Job in singapore, sg, singapore, sg, Singapore
    Hwa Chong Institution
    singapore, sg, singapore, sg, Singapore
    Thermo Fisher Scientific hiring Director of Quality Job in Singapore
    Thermo Fisher Scientific
    Singapore
    KX Technologies Pte Ltd hiring Director of Operations Job in south west, sg, south west, sg, Singapore
    KX Technologies Pte Ltd
    south west, sg, south west, sg, Singapore
    Hays hiring Director of Sales Job in Singapore
    Hays
    Singapore
    ThermoFisher Scientific hiring Director of Quality Job in Singapore
    ThermoFisher Scientific
    Singapore
    JEN by Shangri-La hiring Director of Engineering Job in Singapore
    JEN by Shangri-La
    Singapore
    ThermoFisher Scientific hiring Director of Quality Job in Singapore
    ThermoFisher Scientific
    Singapore
    ACCELERATED MATERIALS PTE. LTD. hiring Director of Engineering Job in Singapore
    ACCELERATED MATERIALS PTE. LTD.
    Singapore
    SEARCH AVENUE PRIVATE LIMITED hiring Director of Nursing Job in Singapore
    SEARCH AVENUE PRIVATE LIMITED
    Singapore
    GENIEBOOK PTE. LTD. hiring Director of Engineering Job in Singapore
    GENIEBOOK PTE. LTD.
    Singapore
    ACI HR Solutions Ltd hiring Director of Sales Job in Singapore
    ACI HR Solutions Ltd
    Singapore
    PRISM TECH PRIVATE LIMITED hiring Director of Operations Job in Singapore
    PRISM TECH PRIVATE LIMITED
    Singapore
    St. Andrew's Nursing Home hiring Director of Nursing Job in Singapore
    St. Andrew's Nursing Home
    Singapore
    Digital Edge DC hiring Director of Procurement Job in Singapore
    Digital Edge DC
    Singapore
    FlexM Pte Ltd hiring Director of Compliance Job in Central Singapore Community Development Council, SG.01, Singapore
    FlexM Pte Ltd
    Central Singapore Community Development Council, SG.01, Singapore
    Private Advertiser hiring Director of Nursing Job in Central Singapore Community Development Council, SG.01, Singapore
    Private Advertiser
    Central Singapore Community Development Council, SG.01, Singapore
    TALLIANT ADVISORS PTE. LTD. hiring Director of Operations Job in Singapore
    TALLIANT ADVISORS PTE. LTD.
    Singapore
    Zouk Singapore hiring Director of Finance Job in Central Singapore Community Development Council, SG.01, Singapore
    Zouk Singapore
    Central Singapore Community Development Council, SG.01, Singapore
    ACCELERATED MATERIALS PTE. LTD. hiring Director of Engineering Job in Singapore
    ACCELERATED MATERIALS PTE. LTD.
    Singapore
    Sentosa Golf Club hiring Director of Agronomy Job in Singapore
    Sentosa Golf Club
    Singapore
    CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. hiring Director of Food Job in Singapore
    CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.
    Singapore
    GRANMIL HOLDINGS PTE LTD hiring director of restaurant Job in Singapore
    GRANMIL HOLDINGS PTE LTD
    Singapore
    Foragers Pte Ltd hiring Director of Marketing Job in Central Singapore Community Development Council, SG.01, Singapore
    Foragers Pte Ltd
    Central Singapore Community Development Council, SG.01, Singapore
    Tanglin Trust School hiring Director Of Infrastructure Job in Singapore
    Tanglin Trust School
    Singapore
    ROBERTET ASIA PTE. LTD. hiring Director of Health Job in Singapore
    ROBERTET ASIA PTE. LTD.
    Singapore
    MAKS BIZ CONSULTING PTE. LTD. hiring Director of Technology Job in Singapore
    MAKS BIZ CONSULTING PTE. LTD.
    Singapore
    The Standard, Singapore hiring Director of Food Job in Orchard, SG.01, Singapore
    The Standard, Singapore
    Orchard, SG.01, Singapore
    KATONG HOLDINGS PTE. LTD. hiring Director of Sales Job in Singapore
    KATONG HOLDINGS PTE. LTD.
    Singapore

    Unlock Your Director of Potential: Insight & Career Growth Guide


    Real-time Director of Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Director of in singapore, sg, Singapore, highlighting market share and opportunities for professionals in Director of roles.

    12351 Jobs in Singapore
    12351
    11523 Jobs in Singapore, Sg
    11523
    Download Director Of Jobs Trends in Singapore, Sg and Singapore

    Are You Looking for Director of Service Launch Job?

    Great news! is currently hiring and seeking a Director of Service Launch to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Delivery Hero adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Director of Service Launch Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Director of Service Launch?

    Key qualifications for Director of Service Launch typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Director of Service Launch?

    To improve your chances of getting hired for Director of Service Launch, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Director of Service Launch Job Success

    Delivery Hero interview tips for Director of Service Launch

    Here are some tips to help you prepare for and ace your Director of Service Launch job interview:

    Before the Interview:

    Research: Learn about the Delivery Hero's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Director of Service Launch interview at Delivery Hero, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Delivery Hero's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Director of Service Launch Positions

    Setting up job alerts for Director of Service Launch is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!