Director Product Management

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we're helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director Product ManagementDirector, Product Management – Security Solutions Organization

Job Description Summary

Director, Product Management Security Solutions Organization (SSO) team is responsible for MasterCard's safety and security related product development efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure.

The products are primarily focused on authentication, fraud prevention, risk mitigation and dispute resolution across all payment channels as well as all stakeholders, issuers, acquirers, merchants, processors and consumers.

Overview

The Director, SSO Solutions will have ownership of a portfolio of Decision Products and Solutions as part of the Regional SSO team.

He / She will work closely with the markets SSO leads as well as Global SSO Product owners to determine market needs and roll out these products and solutions.

The position will be responsible for the ongoing management and enhancements of these products, engage with internal and external stakeholders in their marketing and distribution.

Can you develop and articulate, to internal and external audiences including our issuer, merchant and acquirer partners, thought leadership on current fraud trends in customer needs, best practices, implications for product rollouts, and future product opportunities?

Do you have a proven track record of executing strategy successfully against measurable objectives?

Can you work in in a diverse cross functional environment with limited support?

Role

• Work as part of the AP SSO team to manage Decision Product suite.
  
  Devise and implement strategies for their rollout and adoption.
  
  Support the markets with adequate analysis as required to demonstrate the value of these products.
  
  
• Working closely with global teams to identify and execute product enhancements and new product constructs to drive additional revenue opportunities.
  
  These efforts include ideation, concept validation, business case development, creation of associated pricing and other market readiness activities
• Demonstrate thought-leadership, product/technology development expertise and strong project management skills in the integration of technology into new product and service solutions.
  
  
• Foster and maintain a close partnership with various stakeholders – markets, sales teams, Mastercard Advisors, account leads and key customers to gather feedback and drive ongoing product improvement and drive the successful rollout of the solutions to issuers, acquirers and merchants.
  
  
• Understand the required product functionality and features, and commercialization of products in consultation with internal stakeholders (i.e., product sales, customer delivery, customer implementation team, relationship managers, O&T, Legal, Franchise) external customers and third parties.
  
  
• Ensure accurate and timely budget tracking and forecasting
• Monitor and evaluate product performance; ability to locate and use relevant data to support performance measurement, tracking, and product insights.
  
  Assist with the implementation of a new product management excellence (PME) discipline.
  
  
• Support managing the team as a backup for the vertical product lead

All About You

• This position requires a highly collaborative and self-driven individual who will need to manage relationships across multiple functional areas, regions and executives - at times remotely with limited supervisory support.
  
  
• Cross-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelines
• Knowledge of transaction processing industry, fraud and authentication products and the broader payment and transaction ecosystem understanding of competitive landscape and industry trends a plus
• Excellent analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively

• Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners

• Technology savvy; close collaboration with Operations and Technology and future processing businesses
• Ability to embrace complexity, but deliver/articulate simplicity
• Advanced degree helpful

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  
  

Required Skill Profession

Other General