Director, Solution Delivery APAC

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems

About This Role

The Director, Solution Delivery will partner with our Sales Leaders to orchestrate the best-fit solution of Professional Services offers to allow the customer to achieve their strategic goals in the most expedient and effective manner.

You will collaborate very closely with our Customer Success Leaders to define and refine the customer journey through its execution.

You will provide guidance in the implementation of the offers to our Delivery Team ensuring that its execution meets or exceeds the intended goals.

What You Will Lead/Do or Key Responsibilities

• Collaborate with the Customer Success, Sales and the Customer to orchestrate their platform adoption and digital transformation journey
• Strategize and define platform-based solutions that best fit the short and long-term needs of the Customer
• Identify and define engagement parameters, duration, costs, and success criteria
• Ensure the handover of engagement to the Delivery Team is done properly and comprehensively
• Successfully achieve the first milestone defined in the Customer's platform adoption strategy
• Work closely with Customer Success Managers as an escalation point to triage and define solutions for customers with critical needs
• Interact with the global Shared Services and Success Adoption organizations to ensure offers and success practices are understood, disseminated, and upheld
• Be an advocate for the company culture in every interaction with employees and customers
• Be innovative and make a positive impact on your customers, on your team, and on the company

Qualifications / What You Need To Succeed:

• Minimum 15 years of experience in a Customer facing role
• Minimum of 8 years of people management experience across APAC
• Entrepreneurial mindset with a strong understanding of customer orientation principles
• Ability to address topics such as business value and total cost of ownership, etc.
  
  
• Experience in a Customer Success Management or Professional Services role in the past with a track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
• Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
• Experience working with a technical Customer base and corporate IT projects and processes
• Experience with aligning organizations to corporate goals and directions
• Demonstrated ability in successfully handling solutions and services scoping to define a statement of work
• Action-oriented with a result-driven attitude to drive successful engagements
• Ability to work across geographies and cultures
• Bachelor's Degree (or equivalent work experience) or higher
• Intellectual curiosity and Sense of humor

The Longer Story:

OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact.

A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.

As the future becomes agentic, our customers need us now more than ever.

AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic.

Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn't ready, and talent isn't there yet.

Enterprises are still drowning in application backlogs and struggling with legacy systems.

But with the right platform, AI doesn't have to add to the chaos.

It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact.

At OutSystems, we've built that platform, providing the tools necessary for enterprises to overcome these hurdles.

We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.

OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries.

Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Amongst our customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA.

These customers are the reason we have a 4.6 star rating on G2.

Their success is ours, and their stories demonstrate tangible ROI and transformational impact.

We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave.

We're recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems.

Our culture is focused on our core values of trust, customer success, innovation, and alignment.

Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating.
  
  We challenge each other to innovate in our products, in our team, and how we use our own technology.
  
  And we give our teams space to be proactive and creative.
  
  
• Real career opportunities.
  
  We care about growth and development.
  
  Yes, vertical career progression is a possibility, but it's not the only one.
  
  From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.
  
  
• Work colleagues that are as smart, hard-working, and driven as you.
  
  We act as one global OutSystems team, taking ownership and working together toward a shared vision.
  
  
• Disrupting the status quo is in our DNA.
  
  In fact, it's why our company exists.
  
  
• We ask why a lot.
  
  It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.
  
  

Are you ready for the next step in your career?

Then we'd love to hear from you

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best.

A company that embraces the creativity and innovation that comes through diverse perspectives.

We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer.

All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Required Skill Profession

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