Director, Speaking Up,Singapore & United Kingdom

Job description

Overview

Area of interest: Governance, Risk Management & Compliance.

This role could be based in Singapore & United Kingdom.

When you start the application process you will be presented with a drop-down menu showing all countries; please select a country where the role is based.

The Director, Speaking Up is responsible for the day-to-day oversight, monitoring and continuous improvement of the Bank’s whistleblowing arrangements.

This role ensures that employees, contractors, and other Bank stakeholders have safe, confidential and trusted channels to raise concerns, and that all disclosures are handled in line with regulatory requirements and the Bank’s values.

This role requires strong analytical, organisational and interpersonal skills, with the ability to handle sensitive matters discreetly while influencing stakeholders to act on findings.

Support the design and delivery of the Group’s Speaking Up programme, ensuring it aligns with the organisation’s overall conduct and compliance objectives.

Together with Employee Relations and Group Investigations, the role-holder should ensure that the programme enables:

• An effective communication channel to raise concerns exists.
  
  
• Ease of access to all employees.
  
  
• An effective and open environment for employees to disclose concerns.
  
  

Support the Global Head, Regulatory and Conduct Risks in driving high standards of regulatory compliance and deliver key priorities and initiatives, aligned to CFCR performance scorecard.

Monitor emerging regulatory developments, best practices and societal expectations for whistleblowing programmes, recommending enhancements as appropriate.

Contribute to initiatives that strengthen the Bank’s speak-up culture and encourage early escalation of concerns.

Assist in setting measurable objectives for the whistleblowing programme, including awareness, accessibility and trust metrics.

Key Responsibilities

Business

• Act as the point of contact for whistleblowing enquiries from businesses and functions, providing guidance on the Bank’s policies and processes.
  
  
• Partner with Employee Relations, Group Investigations and Group Employment Legal to ensure appropriate handling of whistleblowing disclosures.
  
  
• Promote awareness of the Bank’s whistleblowing channels through engagement activities, training sessions and internal communications.
  
  Identify and communicate across the Bank relevant changes in speaking up requirements and practices as required.
  
  
• Support business leaders in embedding a culture that values transparency and protects those who speak up.
  
  

Processes

• Maintain the Bank’s whistleblowing channels ensuring they are functional, secure and accessible to all eligible reporters, with country and business/function stakeholders (both 1LOD and 2LOD) to ensure standards are implemented and embedded in 1LOD processes.
  
  
• Ensure timely acknowledgement, logging and triage of all disclosures.
  
  
• Provide subject matter expertise on Speaking Up as appropriate.
  
  
• Coordinate the investigation process for investigations led out of CFCR.
  
  
• Support continuous improvement of processes, tools and documentation relating to the whistleblowing programme.
  
  
• Develop and deliver regular training and/or communications to country, business/function stakeholders.
  
  

• Monitor trends and themes in whistleblowing disclosures to identify potential conduct, cultural or operational risks.
  
  
• Identify risks and issues relating to the Speaking Up Programme and work with key stakeholders to mitigate those risks.
  
  
• Monitor retaliation risk and ensure safeguards are in place for individuals who raise concerns.
  
  
• Support the maintenance and roll out of the Speaking Up Policy, ensuring that it is embedded within the Bank and that the first line has effective controls in place to demonstrate compliance with this Policy.
  
  
• Provide oversight and challenge to first line investigations processes related to Speaking Up, ensuring that the Bank can demonstrate that it has an effective whistleblowing programme in place.
  
  

Collaborate with Risk Management Insights and Reporting workstreams under FFG, together with the ER and Group Investigations, to ensure there is comprehensive MI in place for Speaking Up to support robust oversight of the Bank’s whistleblowing programme and input into any Committee/regulatory reporting.

Support Audit/Assurance reviews taking place at region or globally as appropriate.

Perform horizon scanning of legislative or regulatory updates which may impact whistleblowing: Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to whistleblowing.

Governance

• Monitor and report on the health of the Speaking Up Programme through the various governance committees including the Compliance Regulatory Risk Committee, Group Internal Audit Committee, the Board, Group’s Whistle Blowing Champion, regional and country leads.
  
  
• Maintain awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
  
  
• Ensure compliance with all whistleblowing regulatory requirements in relevant jurisdictions, including record keeping and reporting obligations.
  
  
• Support the annual independent review of the whistleblowing programme and implement recommendations.
  
  
• Maintain and update whistleblowing policies and procedures in line with regulatory requirements and best practice.
  
  
• Maintain oversight of any remedial actions arising from regulatory findings, audit reviews and internal investigations.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  
  
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  
  This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  
  
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Group Investigations
• Employment Legal
• Employee Relations
• I3
• Business and Functional Conduct Leads
• Head, Conduct Risk
• Cluster and Country Compliance
• Business and Functions Coverage teams in CFCR
• RMI and Reporting Teams in Risk and CFCR

Other Responsibilities

Embed Here for good and Group’s brand and values in Conduct & Regulatory Regimes CFCR team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Our Ideal Candidate

• 7 plus years Experience in Compliance, HR, Investigations or a related control function within a financial services environment.
  
  
• Knowledge of whistleblowing regulations and best practices
• Strong organisational skills with a high level of discretion and integrity
• Ability to analyze complex issues, identify root causes and propose practical solutions
• Skilled communicator with the ability to handle sensitive matters tactfully and build trust with stakeholders.
  
  

Role Specific Technical Competencies

• Business Acumen, Product and Operation
• Business Ethics
• CFCR Risk Management
• CFCR Risk Advisory
• Leadership (Influencing and Inspiring)
• Managing Change
• Data analytics and insights
• Organisational Governance
• Collaboration and Stakeholder Management
• Regulatory Environment – Financial Services
• Risk Assessment
• Internal Controls
• Industry Knowledge
• CFCR Policies and Standards
• Planning; Tactical, Strategic
• Business Markets
• Regulatory Affairs and Regulatory Change Management
• Policy Drafting
• Risk Analysis and Selection

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other.

If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  
  
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Recruitment Assessments

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If you are invited to take an assessment, this is great news.

It means your application has progressed to an important stage of our recruitment process.

Required Skill Profession

It Management & It Project Management