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Urgent! Dir/VP, Tech Ops & Service Mgmt, UOBAM Job Opening In Singapore, Singapore – Now Hiring UOB

Dir/VP, Tech Ops & Service Mgmt, UOBAM



Job description

Join to apply for the
Dir/VP, Tech Ops & Service Mgmt, UOBAM
role at
UOB .


About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years.

Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.

This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.

It is how we work, consistently, be it towards the company, our colleagues or our customers.


Job Responsibilities
Production Support & Monitoring:
Monitor and support production applications to ensure optimal performance and availability.


Lead incident response efforts, including communication and coordination across teams.


Conduct problem management and root cause analysis to prevent recurring issues.


Coordinate with development teams to address and resolve bugs efficiently.


Monitor vendor performance and ensure compliance with service level agreements (SLAs).


Site Reliability Engineering (SRE):
Maintain system reliability, availability, and uptime through proactive measures.


Implement automated healing, monitoring, and alerting solutions.


Perform capacity planning and system performance tuning to support scalability.


Conduct regular service operational reviews and audits to ensure adherence to standards.


Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies.


Data Operations:
Monitor data pipelines to ensure data integrity and timely delivery.


Manage data-related incidents and maintain lineage tracking for transparency and traceability.


Technology Operations and Service Management:
Provide input on operational requirements during design
Participate in non-functional testing (e.g., performance, failover)
Define SLOs, SLIs, and error budgets (SRE)
Collaborate on automation and observability tooling
Work with Data Engineering to define data pipelines and quality checks
Define service requirements and SLAs during vendor onboarding
Contribute to BCP/DR planning
Provide feedback on incident trends to improve design
Integrate AI into service desk operations for intelligent ticket routing, resolution suggestions, and trend analysis.


Use AI to analyze incident trends and recommend design improvements or automation opportunities.


On-Premises Network Devices and Operations:
Monitor and manage on-premises network infrastructure including routers, switches, firewalls, and load balancers.


Ensure network performance, availability, and security through proactive maintenance and configuration management.


Conduct regular network health checks, firmware updates, and hardware lifecycle planning.


Respond to and resolve network-related incidents, including root cause analysis and documentation.


Implement and maintain network segmentation, access controls, and compliance with internal security policies.


Job Requirements
Education: Bachelor’s degree in Computer Science, IT, or a related field.


Experience: 5+ years in IT operations, service management, or related roles, ideally in high-growth or startup environments.


Ops Leadership: Proven ability to lead cross-functional teams across Production Support, SRE, DevOps, and Service Management.


Frameworks & Best Practices: Experience with ITIL framework and service management best practices.


Incident & Problem Management: Strong track record in leading incident response and driving root cause analysis.


Performance & Reliability: Experience in capacity planning, performance tuning, and building reliable systems.


BCP & DR: Hands-on experience with Business Continuity and Disaster Recovery planning and execution.


Entrepreneurship Mindset: You’re resourceful, collaborative, and thrive in environments where you can make a big impact quickly.


Equal Opportunity
UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.


Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Banking
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Required Skill Profession

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