- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Dispute Agent Returns and Refunds (RR).
Urgent! Dispute Agent - Returns and Refunds (RR) Job Opening In Singapore, Singapore – Now Hiring Shopee
Role Overview
The Returns and Refunds Warehouse Operations Team Lead is responsible for overseeing the quality checks and processing of returned items across SGWH, Marketplace, and Cross Border orders.
This role ensures that all returns are handled efficiently, in compliance with established protocols, and contributes to dispute resolution.
The Team Lead drives training initiatives for warehouse staff, monitors performance through data analytics, or manages escalations and disputes, working closely with internal and external stakeholders to ensure satisfactory resolution.
The Team Lead also provides leadership and direction to all operation executives in handling various RR functions, fostering a cohesive and high-performing team.
Key Responsibilities
Returns Processing and Quality Control: Oversee the inspection and quality checks of returned items, ensuring compliance with return policies and SOPs. Identify and escalate high-value or sensitive returns to the relevant teams
Training and Development: Develop and conduct training sessions for RR warehouse staff to ensure proficiency in returns processing, SOP compliance, and dispute handling.
Implement refresher courses regularly to address policy updates
Dispute and Escalation Management: Handle and resolve disputes or escalation cases arising from return discrepancies.
Liaise with customer service, business development, and external partners to investigate and address issues
Data Analysis and Reporting: Leverage data analytics to track return rates, identify trends, and recommend process improvements.
Monitor key performance metrics and provide regular reports to management
Team Leadership and Supervision: Lead and manage individual contributors across various RR functions.
Provide guidance, set performance expectations, and foster a collaborative and accountable work environment
Stakeholder Collaboration: Work closely with the RR Warehouse Operations Supervisor, warehouse teams, and cross-functional departments to streamline RR processes, reduce return/refund rates, and enhance customer satisfaction
Qualifications
Minimum 3-5 years of experience in operations.
Background in warehouse operations, quality assurance, or returns and refunds management preferred
Diploma in Logistics, Supply Chain, Operations, or related fields
Good leadership and team management skills
Proficiency in warehouse management systems (WMS) and data analysis tools
Excellent problem-solving and decision-making capabilities
Strong communication skills for dispute resolution and stakeholder engagement
Experience in e-commerce, logistics, or returns processing environments.
Familiarity with cross-border returns and dispute management is an advantage
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Dispute Agent Potential: Insight & Career Growth Guide
Real-time Dispute Agent Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Dispute Agent in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 542 jobs in Singapore and 452 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Dispute Agent roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Shopee is currently hiring and seeking a Dispute Agent Returns and Refunds (RR) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Dispute Agent Returns and Refunds (RR) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shopee adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Dispute Agent Returns and Refunds (RR) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Dispute Agent Returns and Refunds (RR) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Dispute Agent Returns and Refunds (RR), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Dispute Agent Returns and Refunds (RR) interview at Shopee, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Shopee's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Dispute Agent Returns and Refunds (RR) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!