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Urgent! Dispute Agent Job Opening In Singapore, Singapore – Now Hiring SHOPEE SINGAPORE PRIVATE LIMITED

Dispute Agent



Job description

Roles & Responsibilities

Key Responsibilities:

  • Oversee the inspection and quality checks of returned items, ensuring compliance with return policies and SOPs. Identify and escalate high-value or sensitive returns to the relevant teams
  • Develop and conduct training sessions for RR warehouse staff to ensure proficiency in returns processing, SOP compliance, and dispute handling.

    Implement refresher courses regularly to address policy updates
  • Handle and resolve disputes or escalation cases arising from return discrepancies.

    Liaise with customer service, business development, and external partners to investigate and address issues
  • Leverage data analytics to track return rates, identify trends, and recommend process improvements.

    Monitor key performance metrics and provide regular reports to management
  • Work closely with the RR Warehouse Operations Supervisor, warehouse teams, and cross-functional

Requirements:

  • Minimum 1 years of experience in operations.

    Background in warehouse operations, quality assurance, or returns and refunds management preferred
  • Minimally Diploma in Logistics, Supply Chain, Operations, or related fields
  • Good leadership and team management skills
  • Proficiency in warehouse management systems (WMS) and data analysis tools
  • Excellent problem-solving and decision-making capabilities
  • Strong communication skills for dispute resolution and stakeholder engagement
  • Experience in e-commerce, logistics, or returns processing environments.

    Familiarity with cross-border returns and dispute management is an advantage
Tell employers what skills you have
Management Skills
Leadership
Data Analysis
Warehouse Management
Quality Assurance
Dispute
Supply Chain
Stakeholder Engagement
Dispute Resolution
Compliance
Team Management
Communication Skills
Customer Service
Business Development
Data Analytics


Required Skill Profession

Other General



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    Unlock Your Dispute Agent Potential: Insight & Career Growth Guide


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