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Urgent! Duty Manager Job Opening In North East Community Development Council – Now Hiring Changi Cove Hotel
Job Description:
Reporting to the Front Office Manager, or whoever he might delegate to, be responsible for the day-to-day activities within Front Office and other services rendered by other operational departments of the Hotel to ensure smooth operations and customer service satisfaction in alignment with established SOPs and values of the Hotel.
Duties includes:
· To oversee and support the day-to-day Front Office activities
· To oversee and support services of various departments to ensure smooth operations and guest satisfaction in line with the SOP and values of the hotel in the absence of the various HODs (especially at night, weekends and/or public holidays)
· To oversee the hotel in the night including Front Office, Night Audit, F&B, Facility and Housekeeping operations
· Manage and oversee Important Groups, VIPs including inspecting rooms and ensure complimentary services/items are provided for.
· Handle emergencies and situations in Hotels.
Be part of the Fire Safety Team.
· Respond to guest complaints with tact and promptness and ensure corrective action to resolve issues/concerns.
Ensure Guest Log and Incident Log is updated and ready to be shared to FOM, EAM or GM at their request.
· Manage room rates and monitor room inventory closely and work well with Housekeeping and Ops to ensure maximum utilization of rooms.
· Make time to interact with guests, attain feedback and build relationships.
Carry out special needs and requests of guests and repeat visitors.
Initiate correspondence regarding enquiries, reservations and complaints.
· Perform duties pertaining to security such as directing guest reporting incidents, safe box handling, theft and activate security where required.
Ensure security policies are practiced and intact.
· Maintain Cash Float.
Ensure that FO cashier closures and handling of finances are in accordance to procedures and credit policies
· Assist IT shared services support in the PMS Maintenance, Configuration, and Interface Management
· Train and develop the Front Office team and ensure a high level of customer service that wow guests
· Constantly review, assess, improve and establish SOPS and service standards including overseeing and implementing changes and new processes.
· Generate reports when required
· Handle all tasks/duties as directed by Management
Job Requirements:
· At least 2 years of relevant experience in the current capacity
· Calm, efficient, and able to work well under pressure
· Possess excellent leadership and communication skills
· Team player
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Unlock Your Duty Manager Potential: Insight & Career Growth Guide
Real-time Duty Manager Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Duty Manager in North East Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 39367 jobs in Singapore and 4343 jobs in North East Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Duty Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Changi Cove Hotel is currently hiring and seeking a Duty Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Duty Manager Jobs North East Community Development Council.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Changi Cove Hotel adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Duty Manager Jobs Singapore varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Duty Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Duty Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Duty Manager interview at Changi Cove Hotel, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Changi Cove Hotel's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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