We are looking
for a Duty Manager - Serviced Apartments/Residences, to join our team!The Duty Manager is responsible for overseeing the smooth operations the business unit, ensuring exceptional guest experiences, effective team leadership, and adherence to the organisations standards, policies, and corporate programmes.
Key Responsibilities:
General/Technical Knowledge
Complete knowledge of operational systems of Front Office, Guest Service/Switchboard, and related systems.
Familiarity with the organisations standard operating policies and procedures.
Understanding of corporate and local rooms programmes
People Management/Leadership
Maintain department organization, manning, and productivity
Identify training needs and implement training programmes
Conduct performance reviews and foster a positive work environment
Lead daily and weekly operational meetings and ensure effective communication across departments
Customer Loyalty
Ensure guest preferences are recorded and acted upon
Drive customer delight and retention through proactive service
Collect and respond to guest feedback promptly
Uphold service standards and lead by example
Operational Processes & Control
Supervise staff adherence to policies and procedures
Take ownership of guest requests and service recovery
Monitor room availability, maintenance status, and staff schedules
Conduct inspections and ensure compliance with standards and internal controls
Administration
Attend and conduct relevant meetings
Ensure timely and accurate reporting
Collaborate with Purchasing for contracts and Capex purchases
Maintain equipment inventory and procurement records
Human Resources
Oversee staff training, development, and succession planning
Conduct performance appraisals
Monitor employee morale and support continuous development
Safety and Security
Ensure guest and employee safety during emergencies
Coordinate with Emergency Response Team and document incidents
Be familiar with emergency services and procedures
Environmental Responsibility
Support and implement environmental initiatives in the workplace
Corporate Social Responsibility
Participate in community and corporate social responsibility programmes
Profitability
Contribute to forecasting, budgeting, and profit improvement plans
Review financial results and develop strategies to boost occupancy and revenue
Key Requirements:
Minimum 5 years working experience in hospitality/service-related industries
Has a positive working attitude with passion and energy to drive results
Prior experience managing operations and a team is a requirement