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e-Commerce Executive, Business Segment Job Opening In Singapore, Singapore – Now Hiring Singtel


Job description

An empowering career at Singtel begins with a Hello.

Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.


Make an Impact by

  • Customer Success Sales:
  • Manage campaigns for telephony and ICT products, boosting both new gross-add and recontract sales
  • Proactively engage and follow up with customers on complex cases to address their needs and ensure successful sales closures
  • Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products
  • Collaborate closely with Product Marketing, CLM, and Product teams to ensure effective campaigns targeting SME customers for better traffic, leads, conversion rates, and orders
  • Sales Performance Management: 
  • Monitor digital campaign performance against sales targets, leveraging insights from eCommerce metrics such as leads, traffic, online sales, conversion rates, and average order value
  • Collaborate with Marcom, Marketing, and CLM teams to analyze the performance of online campaigns and improve sales
  • Post-sales & Escalation Management:
  • Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process, ensuring end-to-end order fulfillment, service provisioning, and redemption for orders
  • Manage and promptly resolve executive escalations from customers, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction
  • Skills for Success

  • Diploma in Marketing, Business, or a related field, or relevant experience.

    Bonus if have 2-3 years of experience in selling telco products to SME customers
  • Proven experience in selling telco products in a telco B2B context
  • Strong understanding of the sales funnel from online leads to closing sales
  • Strong knowledge of the telco products and market trends for SME customers
  • Familiarity with Excel, PowerPoint, and other eCommerce tools for reporting
  • Strong communication skills and a customer-centric mindset
  • Attention to detail and a passion for driving measurable results
  • Ability to foster positive working relationships with cross-functional teams, including Marketing, Post-sales, service provision teams
  • Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels, from management to the working level
  • Rewards that Go Beyond

  • Flexible work arrangements
  • Full suite of health and wellness benefits
  • Ongoing training and development programs
  • Internal mobility opportunities
  • Are you ready to say hello to BIG Possibilities?

    Take the leap with Singtel to unlock new opportunities and accelerate your growth.

    Apply now and start your empowering career!

    We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your e Commerce Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

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    Interview Tips for e Commerce Executive, Business Segment Job Success

    Singtel interview tips for e Commerce Executive, Business Segment

    Here are some tips to help you prepare for and ace your e Commerce Executive, Business Segment job interview:

    Before the Interview:

    Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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