E-commerce Executive

E-commerce Executive

Operations & Product Management

· Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.

· Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.

· Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

Campaign & Promotion Execution

· Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value

· Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

· Customer & Corporate Programs:

·       Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.

·       Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.

Reporting & Analysis

· Track and manage the Marketing Fund, including budget monitoring and documentation.

· Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.

· Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

REQUIREMENTS

·       Diploma or Bachelor's degree in Digital Marketing, Business, or a related field.

·       Minimum of 2 years of hands-on experience in e-commerce operations.

· Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).

· Strong analytical skills with familiarity in Google Analytics or similar tools.

· Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.

· A problem-solving mindset with a customer-first approach.

· Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R Woo Kum Yoke)