Key information about this role:
This is a Part-time role.
This role is part of the ecommerce team in Decathlon Singapore, reporting to the e-Commerce Operations Leader of Singapore Lab.
We consider only Singapore Citizens / Singapore PRs for this role.
Decathlon has been present in Singapore since 2013, with its first store in Bedok opened in 2016.
Our mission is to make sports accessible to the masses and satisfy customers, which has led to rapid expansion.
Currently, we operate 6 Experience stores and 9 Click & Collect stores in Singapore.
We are seeking sport-passionate talent who enjoy thinking outside the box and breaking new barriers in retail experience and omni-channel operations.
Responsibilities:
Team Player:
The business and customer always come first.
Together with your colleagues, you will ensure smooth E-commerce operations.
You will gain exposure to various roles within E-commerce—Picking/Packing, order issues, Control Tower—and ensure delivery promises meet KPIs.
Operations:
Driven by operational excellence, you believe in process efficiency and continuously seek to improve customer service by eliminating non-value-added tasks.
Review operational procedures to enhance supply chain processes and monitor service performance through logistics KPIs to measure the performance of the 3PL provider.
As E-commerce evolves, you will have the opportunity to discover new ways to improve operational efficiency and effectiveness.
Partnerships:
Collaborate closely with various partners to strengthen operations and ensure smooth functioning, utilizing your networking skills.
Customer Service:
Prioritize customer satisfaction by working with our Customer Service team to identify areas for improvement, maintaining our Satisfied or Satisfied policy.
Project-Driven:
Contribute significantly to the Singapore Lab E-commerce Operations, supporting projects such as C02 optimization, the 0 Plastic project, supplier management, productivity reporting, and live dashboards.
Qualifications and Attributes:
Passionate about Ecommerce.
Open-minded with a natural service orientation.
Team player who is responsible and thrives in fast-paced, changing environments.
Digitally minded, business-centric, with an entrepreneurial spirit.
Self-motivated with a genuine passion for sports.
Decisive and willing to make and take decisions.
Fresh graduates are welcome to apply.
Remuneration and Benefits:
Monthly bonuses up to 10% of your base salary.
Sports, Community, and Bonding:
Participate in sports activities after work or during store meetings.
Join a vibrant community of like-minded, sporty individuals.
At Decathlon, we're more than just a workplace – we're a lifestyle.
Join us and let's conquer the world of sports together!
Note:
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