Job responsibilities:
1.
Responsible for processing user reservation-related data and promptly addressing and resolving various data issues;
2.
Monitor and analyze daily operational data and statistics, assist superiors in problem-solving, and regularly propose optimization plans;
3.
Perform domain-related data checks, processing, and analysis to ensure data accuracy and integrity;
4.
Resolve after-sales issues, including domain backend operations and customer service-related problems;
5.
Coordinate and communicate across departments (such as Customer Service and Technical) to provide actionable improvement suggestions and complete product data processing and user feedback tasks;
6.
Handle domain reservation requests, conduct detailed data reporting and analysis, identify root causes, and propose solutions;
7.
Participate in system optimization and process improvement to enhance operational efficiency and user experience;
8.
Provide timely feedback on abnormal situations to ensure smooth communication between the platform and customers;
Job requirements:
Education requirements: Bachelor degree or above, more than 1 year of working experience in the Internet, e-commerce industry or platform enterprise, familiarity with domain names and domain name industry is preferred;
Majors: English, foreign trade, computer, Internet, marketing, e-commerce are preferred;
Have a strong sense of responsibility, good expression and communication skills, and a sense of teamwork;
Have good learning ability, communication skills, be positive and optimistic, have a strong enterprising spirit, and be passionate about the industry you are engaged in;
Have good data analysis skills and strong insight.
Can make optimization suggestions for work processes and maintain feedback;
Have fluent English & Chinese communication skills to liase with key stakeholders.