• Location: Tanjog Pagar
• Working hours: Mon-Friday: 9am~6pm
• AWS + VB provided + Transport allowance
• Hybrid working arrangement upon confirmation
Our client is a subsidiary company of one of Japan's largest railway operators.
They focus on expanding lifestyle-related businesses across the region, with key initiatives in cross-border e-commerce, retail, and Japanese food and beverage concepts.
Job Responsibilities
Customer Relationship Management
Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook)
Handle customer feedback, complaints, and product-related queries
Maintain accurate records of customer interactions and feedback
Logistics Coordination Support
Liaise with Japanese logistics partners to ensure timely deliveries
Track shipments and assist in resolving delivery-related issues
Provide updates and reports to the internal team as needed
E-commerce Operations Support
Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates
Provide customer support related to billing, address updates, and other subscription-related tasks
Assist in cross-functional coordination between logistics, operations, and customer service
Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date
Marketing & Administrative Support
Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations
Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products
Job Requirements
Diploma in Business, Communications, Logistics, or a related field
Prior experience in customer service, e-commerce operations, or logistics is preferred
A problem-solver, organised, detail-oriented, and good at multitasking
Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction
Strong communication skills in English and interpersonal skills to liaise with customers, internal teams, and external partners
Basic reading and writing in Japanese is required to communicate with Japanese logistics partners is highly preferred
Experience using mandarin to communicate with Chinese-speaking client is a plus
Interested applicants, please send your resume to
Charlene
(R ) at
with the email subject header Ecommerce & Customer Relation Executive .
We regret that only shortlisted candidates will be notified.
Other applications will be updated in our database for future job opportunities.
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