• Location: Tanjog Pagar
• Working hours: Mon-Friday: 9am~6pm
• AWS + VB provided + Transport allowance
• Hybrid working arrangement upon confirmation
Our client is a subsidiary company of one of Japan's largest railway operators.
They focus on expanding lifestyle-related businesses across the region, with key initiatives in cross-border e-commerce, retail, and Japanese food and beverage concepts.
Job Responsibilities
Customer Relationship Management
- Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook)
- Handle customer feedback, complaints, and product-related queries
- Maintain accurate records of customer interactions and feedback
Logistics Coordination Support
- Liaise with Japanese logistics partners to ensure timely deliveries
- Track shipments and assist in resolving delivery-related issues
- Provide updates and reports to the internal team as needed
E-commerce Operations Support
- Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates
- Provide customer support related to billing, address updates, and other subscription-related tasks
- Assist in cross-functional coordination between logistics, operations, and customer service
- Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date
Marketing & Administrative Support
- Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations
- Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products
Job Requirements
- Diploma in Business, Communications, Logistics, or a related field
- Prior experience in customer service, e-commerce operations, or logistics is preferred
- A problem-solver, organised, detail-oriented, and good at multitasking
- Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction
- Strong communication skills in English and interpersonal skills to liaise with customers, internal teams, and external partners
- Basic reading and writing in Japanese is required to communicate with Japanese logistics partners is highly preferred
- Experience using mandarin to communicate with Chinese-speaking client is a plus
Interested applicants, please send your resume to Charlene (R ) at with the email subject header Ecommerce & Customer Relation Executive .
We regret that only shortlisted candidates will be notified.
Other applications will be updated in our database for future job opportunities.
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