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Urgent! Ecommerce Customer Service Officer or Senior Officer (Shift Required) Job Opening In Singapore, Singapore – Now Hiring Gain City Group

Ecommerce Customer Service Officer or Senior Officer (Shift Required)



Job description

Ecommerce Customer Service Officer or Senior Officer (Shift Required)
At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics.

Established in 1981, Gain City is a trusted household name in Singapore.

We take pride in our strong customer focus, innovative spirit, and commitment to service excellence.

With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.


About the Role
We are looking for a dedicated and customer-oriented Ecommerce Customer Service Executive / Senior Executive to join our team.

In this role, you will be the first point of contact for our online customers, ensuring that every interaction is handled with professionalism, efficiency, and care.

You will play a key part in managing customer enquiries, resolving issues, and supporting order processing, all while upholding Gain City’s reputation for service excellence.


Responsibilities
Managing large amount of incoming calls, order processing and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Requirements
Minimum 1 year of experience in the related field.


Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Able to work retail hours, weekends and public holiday
Those with 2-3 years experience will be considered for Senior CSO
Benefits
Annual, childcare, maternity/paternity, medical and dental benefits
Career progression
Annual wage increment
Professional and training development
Note
Only shortlisted candidates will be notified.


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    Unlock Your Ecommerce Customer Potential: Insight & Career Growth Guide


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