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Urgent! Ecommerce Customer Service Officer or Senior Officer (Shift Required) Job Opening In Singapore, Singapore – Now Hiring Gain City Group
Ecommerce Customer Service Officer or Senior Officer (Shift Required)
At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics.
Established in 1981, Gain City is a trusted household name in Singapore.
We take pride in our strong customer focus, innovative spirit, and commitment to service excellence.
With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.
About the Role
We are looking for a dedicated and customer-oriented Ecommerce Customer Service Executive / Senior Executive to join our team.
In this role, you will be the first point of contact for our online customers, ensuring that every interaction is handled with professionalism, efficiency, and care.
You will play a key part in managing customer enquiries, resolving issues, and supporting order processing, all while upholding Gain City’s reputation for service excellence.
Responsibilities
Managing large amount of incoming calls, order processing and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Requirements
Minimum 1 year of experience in the related field.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Able to work retail hours, weekends and public holiday
Those with 2-3 years experience will be considered for Senior CSO
Benefits
Annual, childcare, maternity/paternity, medical and dental benefits
Career progression
Annual wage increment
Professional and training development
Note
Only shortlisted candidates will be notified.
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Unlock Your Ecommerce Customer Potential: Insight & Career Growth Guide
Real-time Ecommerce Customer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Ecommerce Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4857 jobs in Singapore and 3976 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Ecommerce Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Gain City Group is currently hiring and seeking a Ecommerce Customer Service Officer or Senior Officer (Shift Required) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Ecommerce Customer Service Officer or Senior Officer (Shift Required) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gain City Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Ecommerce Customer Service Officer or Senior Officer (Shift Required) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Ecommerce Customer Service Officer or Senior Officer (Shift Required) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Ecommerce Customer Service Officer or Senior Officer (Shift Required) interview at Gain City Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gain City Group's products or services and be prepared to discuss how you can contribute to their success.
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