ED, Head Coverage Credit GPO

Job description

Job ID: 39590

Location: Singapore, SG

Area of interest: Corporate & Commercial Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Sept 2025

JOB SUMMARY

Global Process Owner (GPO) for overseeing all aspects of process and governance for the 13 (Level 1) process within Client Coverage Process Universe including Credit and Credit Monitoring processes ensuring ongoing compliance to both internal policies and external regulations.

This includes a wide coverage across multiple Principal Risk Types including Credit Risk, Fraud Risk, Climate Risk, Reputational & Sustainability Risk, Compliance Risk and its delivery through the frontend and post approval credit processes.

The role holder is expected to oversee and drive significant improvement in frontline operational and risk culture and standards of excellence and embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of process risk, enabling early action and minimise potential losses.

The role holder must lead the ideation on process simplification opportunities as well as associated Transformation and supervise the subsequent implementation of approved initiatives from a process implementation standpoint.

Process Owner Duties

Appointed as the Global Process Owner delegate by the Global Process Owner for Credit and Credit Monitoring related processes.

1LoD Process Owners are accountable for identification, assessment and management of the risks arising from their business activities, with input from appropriate experts from the First Line (e.g. IT, Finance, Compliance, Business Continuity, Procurement) and the Second Line as per the ERMF and O&TRTF requirements.
To support the Global Process Owner in achieving this, delegate responsibilities include:

• Be responsible to the Global Process Owner, Framework or Policy Owners, and implement control requirements and procedures applicable to the process.
  
  
• Perform Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implemented controls, on a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness).
  
  
• Ensuring all agreed elevated residual risk actions and treatment plans are completed timely and smoothly by all action owners and logged into the Group OR management system.
  
  
• Initiating Root Cause Reviews of in-scope material risk events or initiate where required a review of smaller risk events for an aggregated view with similar root causes.
  
  
• Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk.
  
  
• Discuss, review and approve Operational and Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for minor change initiatives.
  
  
• Contribute to the 90-day change initiative review process.
  
  

RESPONSIBILITIES

Strategy

• In line with Coverage Business Plan deliverables and QPR prioritisation, ensure that elavated risk treatment plans are in place and executed as per the committed timelines in order to mitigate elevated risks emanating from risk processes within their perview.
  
  
• Responsible for the design and end-to-end implementation of strategic solutions to ensure continuous compliance with enhanced internal policies and increasing requirements in the ever-changing regulatory landscape with special focus on emerging and heightedned risk such as Fraud Risk, Climate Risk, Greenwashing Risk.
  
  
• Advocate a culture of frontline risk ownership within Client Coverage and the COO organisation.
  
  

Business

• Deep understanding and awareness of the wider business, economic and market environment in which the Group operates including advising on material emerging and horizon risks within the Business.
  
  
• Lead and support the implementation of strategic initiatives aimed at enhancing the Bank's credit transformation agenda working closely with the CPOs and the Hives.
  
  
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
  
  
• Setting a robust vision and agenda in line with Chapter 3 and The Stands, and ensuring this is communicated within the team and to relevant stakeholders.
  
  
• Demonstrating client centricity by putting colleagues at the heart of our decision making and continuously seek to understand, deliver and improve our client and colleague experience.
  
  
• Leading on and advocating transformation change and continuous process improvements to drive the value from our strategic investments, maximise returns and deliver the Groups' Return on Tangible Equity (RoTE).
  
  

Processes

• Delegated accountability for end-to-end management of 13 (Level 1) processes within the Coverage PU covering Credit and Credit Monitoring.
  
  

• Process Governance including streamlining existing processes and rolling out new processes.
  
  

• Provide subject matter expertise to deliver potential solutions to mitigate risks in this domain to broader Coverage COO stakeholders.
  
  

• Embed new policy and processes into BAU after effectively engaging the network.
  
  

• Drive globally consistent standards of execution of all applicable CIB policy/standards/guidance and ensure relevant regional/country representation.
  
  

• Manage end-to-end updates and improvements for key processes based on data and information from multiple sources.
  
  

• Drive process simplification and automation agenda as it relates to the multiple PRTs by leverage data and analytics.
  
  
• Design and refine new and existing processes in line with the changing risk environment, regulatory landscape and Business agenda.
  
  
• Responsible for engaging with third line to resolve any group specific issues and actions for impacted processes.
  
  
• Responsible for ensuring timely resolution of all front office queries that arise in the associated Credit and Credit Allied processes within their management.
  
  
• Responsible for coordinating with stakeholders (CAs, Client Management, CPOs, R&C, Business Heads etc) across the region and countries, and to increase transparency and share key developments, learnings and best practices.
  
  
• Ensure monitoring of relevant CST/KCI exception trend and work with countries with actionables to improve operational effectiveness in their processes and controls.
  
  Provide guidance to the QC teams (in GBS and countries) to enhance their understandings and enable them to apply consistent approach to the checks, especially the qualitative/subjective ones.
  
  
• Proactively escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners.
  
  
• Build strong relationships with 2LOD across the Risk Types and support in the management of the Bank's Risk profile.
  
  

People & Talent

• Lead through example and build the appropriate culture and values.
  
  Set appropriate tone and expectations from the broader team as a senior staff.
  
  
• Collaborate with key stakeholders, product partners, Risk and controls heads and product owners and apply influence to drive decisions to meet strategic objectives.
  
  
• Ensure the provision of ongoing training and development of team members/matrix reportees are suitably skilled and qualified for their roles.
  
  
• Provide inputs to job descriptions and objectives for matrix reportee, supervise task assigned to them and provide feedback in line with their performance against those objectives.
  
  
• Role modelling and building a culture of good conduct through embedding the Group's Valued Behaviours
• Ensure that the team is ably equipped with the best-in-class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities.
  
  
• Nurture collaborative work across skill sets within the team to enable effective stringing together of seemingly unconnected information to draw well-reasoned review conclusions.
  
  

Risk Management

• SPOC for all Credit, Fraud, Climate, Reputational & Sustainability Risk relevant Policy/Standards implementation within Coverage COO.
  
  
• Ensure execution of the multi-year fraud risk treatmemnt plan(TP) across Coverage and drive the initiatives of fraud risk management beyong completion of TP and targeted risk reductions.
  
  
• Provide regular updates to Governance Committees such as Coverage and Credit NFRC, CIBRC, Coverage MT, Risk MT (and other relevant committes/forums as necessary) on the progress of all risk related initiatives within Coverage.
  
  
• Collaborate with Chief Product Owners to lead the next phase of design of delivery of Credit Transformation .
  
  

• Partner with Product Partners such as TB, FM, Lending to smoothen the Operating Model with Coverage and execution through existing Credit processes.
  
  

• Own, coordinate and execute (where necessary) continuous learning and training to the frontline team to improve their awareness and understanding of policy & process risks and controls and the related governance/management of processes to achieve operational effectiveness.
  
  

• Develop and implement roadmap of future enhancements to the control framework, in collaboration with 2LOD and Product partners.
  
  
• Provide subject matter expertise to RCRs/Boundary events from a risk perspective.
  
  
• Work with GIA and other internal stakeholders to implement necessary actions under Management Action Plan (MAP) and ensure full closure of audit issues raised at a Group level.
  
  
• Own and ensure delivery of actions arising from PRA Dear CEO Letters and specific reviews relating to the owned processes.
  
  

Governance

• Responsible for assessing the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required.
  
  
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  
  
• Regulator representative for risk matters at key non financial Risk committees, project working groups and forums.
  
  
• Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.
  
  
• Senior escalation point for stakeholders on client risk related issues.
  
  
• Represent the Coverage COO function as required in the relevant Group risk forums such as CIB RC on specific matters such as Fraud Risk mitigation, Climate Risk Integration

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
  
  
• Role modelling and building a culture of good conduct through embedding the Group's Valued Behaviours
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  
  This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  
  
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key Stakeholders

• Coverage MT members
• Frontline Client Coverage Staff – RM/CA/ARM
• Credit Policy team
• CFCC Advisory/Group Fraud Risk Management
• Enterprise Risk Management/RSR/ESG Risk
• Group Operational Risk team
• CSO/ESRM Team
• Treasury Risk
• Product, Sales and Risk management teams across Trade, FM
• CIB COO teams
• Client Management Regional Heads
• Regional/Country Risk and Control Heads
• GBS Operations Teams
• Group Internal Audit

Our Ideal Candidate

• 15+ years of overall experience with 5+ years of experience in Credit Risk and related Risk areas with a leading commercial bank, preferably with international exposure.
  
  
• Bachelor's/Master's degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA, FRM) preferred.
  
  
• Proven and relevant experience preferably Credit Risk as a frontline or Second line partner, ideally in one or more of areas such as Credit Analyst, Credit Officer, Operational Risk.
  
  Relevant experience in relationship management will be a plus including a broad understanding of the CIB Business segments and activities.
  
  
• Thorough understanding of CIB business processes & products, risks, threats and internal controls particularly in relation to Credit origination processes.
  
  
• Familiarity with relevant parts of the CIB organisation and good connectivity with Risk Framework Owners and other stakeholders with client level information that may be used as input in review activity.
  
  
• Thought leadership and proven ability to work across a global team and effectively collaborate with a wide range of stakeholders.
  
  
• Strong analytical and program management skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form.
  
  
• Excellent oral & written communication and presentation skills.
  
  

• Demonstrated ability to:

• Successfully handle challenging roles requiring collaboration and stakeholder management.
  
  

• Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues.
  
  
• Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders.
  
  
• Proactive and positive with the ability to make good/sound decisions and use independent judgement.
  
  
• Ability to influence and align action plans with senior business stakeholders.
  
  
• Maintain control, direction and motivation in an ever-changing business environment.
  
  
• Coach/mentor individuals of varying seniority.
  
  

Role Specific Technical Competencies

• Client Coverage processes and controls

• Client Coverage Products (TB, FM, Lending)

• Risk Management – Credit Risk

• Risk Management – Fraud Risk
• Risk Management – Operational Risk
• Risk Management – Reputational & Sustainability Risk
• Risk Management – Climate Risk
• Risk Management – Traded Credit Risk
• Risk Management – Compliance Risk
• Analytical Skills
• Stakeholder Management
• Written and Communication Skills
• Program/Project Management
• Business Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  
  
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Recruitment Assessments

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If you are invited to take an assessment, this is great news.

It means your application has progressed to an important stage of our recruitment process.

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Required Skill Profession

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