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Urgent! #EG Senior / Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring Singtel Group
Overview
As a
Senior Service Delivery Manager
you are responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.
Ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure as well as to assist the SDD to train and guide junior team members.
What will you do?
Key Responsibilities
Project Delivery
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
Review and approve service request/enhancement effort, schedules and risk plans
Review and raise resource requirement
Responsible for resource forecasting and planning
Review, monitor and report project health status.
Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Be involved in pre-sale activities
Team Management
Delegate tasks effectively by providing clear and specific instructions and goals
Plan, track and monitor the tasks assigned to the team leader/ members
Participate in leadership activities and providing performance feedback and developmental coaching
Monitor and improve team performance, providing leadership, coaching, and performance management
The ideal candidate should possess:
At least 5 -10 years of relevant experience in IT Infrastructure Support
Minimally ITIL Foundation
Excellent written, oral and presentation skills
Degree / Diploma in a relevant field
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives.
We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
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Unlock Your EG Senior Potential: Insight & Career Growth Guide
Real-time EG Senior Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for EG Senior in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 29663 jobs in Singapore and 26273 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in EG Senior roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singtel Group is currently hiring and seeking a #EG Senior / Service Delivery Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: #EG Senior / Service Delivery Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a #EG Senior / Service Delivery Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for #EG Senior / Service Delivery Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your #EG Senior / Service Delivery Manager interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.
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