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Urgent! #EG Senior / Service Delivery Manager Job Opening In Singapore, Singapore – Now Hiring Singtel Group

#EG Senior / Service Delivery Manager



Job description

Overview
As a
Senior Service Delivery Manager
you are responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.

Ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure as well as to assist the SDD to train and guide junior team members.


What will you do?
Key Responsibilities
Project Delivery
Act as a focal point for all support related queries and issues
Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
Review and approve service request/enhancement effort, schedules and risk plans
Review and raise resource requirement
Responsible for resource forecasting and planning
Review, monitor and report project health status.


Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
Business Development
Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
Be involved in pre-sale activities
Team Management
Delegate tasks effectively by providing clear and specific instructions and goals
Plan, track and monitor the tasks assigned to the team leader/ members
Participate in leadership activities and providing performance feedback and developmental coaching
Monitor and improve team performance, providing leadership, coaching, and performance management
The ideal candidate should possess:
At least 5 -10 years of relevant experience in IT Infrastructure Support
Minimally ITIL Foundation
Excellent written, oral and presentation skills
Degree / Diploma in a relevant field
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.


Together, we make the extraordinary happen.


Learn more about us at ncs.co and visit our LinkedIn career site.


#J-18808-Ljbffr


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